Manager, Loss Prevention Training

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Loss Prevention Training Manager supports store safety and loss prevention initiatives by leading onboarding, training, and readiness validation for Loss Prevention Agents and specialized Loss Prevention roles within an assigned geographic market. This role ensures team members are effectively trained to identify theft and fraud, follow company policies, and perform Loss Prevention responsibilities safely, consistently, and with sound judgment. The Manager partners with LP Field Leaders, Corporate Investigations, and internal stakeholders to deliver standardized training that reinforces incident detection, documentation, safety practices, escalation protocols, and compliance with applicable laws and company standards.

This position helps promote a safe shopping and working environment while supporting operational consistency, accountability, and the Company's values of integrity, respect, accountability, learning, and humility.

The base pay range for this role is $81,000 - $121,800. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

• Lead and manage all onboarding, training, and certification activities for Loss Prevention Agents and specialized Loss Prevention roles within the assigned geographic market to ensure readiness and consistent execution.
• Deliver instructor led, virtual, and in store training focused on theft and fraud detection, observation and engagement techniques, investigative processes, safety practices, and policy compliance.
• Train team members on the compliant use of CCTV systems and investigative tools, including privacy considerations, access controls, retention standards, and proper escalation of sensitive footage.
• Provide hands on instruction in the use of reporting tools, and investigative resources to detect theft indicators, validate incidents, and support follow up investigations.
• Ensure trainees demonstrate proficiency in incident documentation, evidence handling, and completion of clear, timely reports for leadership and Investigations teams
• Conduct field observations, scenario based training, and skills validations to assess performance, identify gaps, and confirm readiness to perform full job duties.
• Define and track training effectiveness metrics, including readiness scores, incident quality, safety outcomes, policy adherence, and post-training performance indicators.
• Partner with LP Field Leaders and Corporate Investigations to identify training needs related to major theft incidents, emerging trends, specialized investigations, and operational vulnerabilities.
• Develop and implement targeted coaching,…