Senior Service Technician, Service Operations, Labs

About the Team

Door Dash Labs is an independent team within Door Dash. We explore robotics and automation to transform last‑mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

You will be a fundamental and experienced member of the Service Operations team at Door Dash Labs. You will complete more advanced diagnostic and repair work to maximize uptime, supporting our overall fleet utilization goals. You will report to the Operations Manager, Service Operations, in our Door Dash Labs organization. This is an on‑site role with expectations of 100% in‑office in Sunnyvale, CA.

• Execute any Senior Service Technician task and:
• Diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles, often requiring advanced troubleshooting techniques and interpretation of complex data.
• Perform advanced repairs, including component‑level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision.
• Interpret complex technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts.
• Meticulously document complex diagnostic processes, root cause hypotheses, non‑standard troubleshooting steps, repair details, and component failure information in the service management system, contributing potential updates to the knowledge base.
• Provide technical guidance, mentorship, and on‑the‑job assistance to Level 2 Technicians for challenging tasks.
• Work independently to manage and prioritize assigned workload effectively.
• Calibrate, configure, and maintain specialized diagnostic tools and test equipment.

We operate 7 days a week, 16 hours a day to support Robot Operations. During training, you will be on a temporary schedule until your on‑the‑job training is completed over a few weeks. Once training is complete in Dublin, CA, you will move to your permanent shift assignment that will be based on business need, either an AM or PM shift with weekend coverage.

To ensure you can plan accordingly, permanent shift reassignments are provided with at least two weeks' notice.

• 2+ years of service work experience.
• Curiosity and an inclination for all things mechanical and repair.
• Strong communication and documentation skills.
• Prior experience in vehicle or fleet service (especially for electric or autonomous vehicles), robotics, or aircraft is a major plus.
• Experience with JIRA, MaintainX, and other service tools and systems is a major plus.
• Valid U.S. drivers license required and a successful completion of MVR required.

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

Door Dash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, please visit our careers page.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

National base pay range: $32.70 — $48.10…