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Resident Services Coordinator - Wexford Carlow, Dublin
Job in
Dublin, Alameda County, California, 94568, USA
Listed on 2026-09-12
Listing for:
Eden Housing
Full Time
position Listed on 2026-09-12
Job specializations:
-
Social Work
Community Support Services, Crisis Counselor, Human Services/ Social Work, Patient/Health Advocate
Job Description & How to Apply Below
Job Details
- Level: Entry
- Position Type:
Full Time - Education Level: High School Degree or equivalent
- Salary Range: $26.79 - $31.26 per hour
- Travel:
Occasional travel during the workday - Shift: Day
- Job Category:
Nonprofit – Social Services - Location:
Wexford Carlow (1034) – Dublin, CA 94568
The Resident Services Coordinator I (RSC I) is the frontline anchor of EHRSI's revitalization strategy, delivering tiered service bundles to residents at single or multiple assigned properties. The RSC I provides first‑level support across all service domains—housing stability, economic mobility, health & wellness, digital inclusion, and youth/family engagement—using trauma‑informed, coaching‑based practices to advance resident stability, mobility, and wellbeing outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Deliver Tier 1 Universal Programs directly:
- Facilitate community‑building activities: workshops, wellness checks, social clubs, community events
- Coordinate after school programs, youth activities, and parent engagement workshops
- Provide technology access support, digital literacy training, and basic troubleshooting
- Deliver financial literacy workshops and employment readiness activities
- Organize health fairs, food distribution, and preventive wellness initiatives
- Provide coaching‑based first‑level support across all service domains:
- Housing Stability:
Support lease compliance conversations, mediate with property management, connect residents to emergency rental assistance, and provide housing transition guidance - Economic Stability:
Facilitate basic budgeting conversations, support job applications, assist with benefits enrollment (Cal Fresh, SNAP, Medi‑Cal), and connect residents to employment resources - Health & Wellness:
Help residents enroll in health insurance, schedule appointments, provide medication adherence reminders, conduct wellness checks, and identify when clinical intervention is needed - Digital Inclusion:
Troubleshoot basic technology issues (Wi‑Fi, email, passwords), teach digital literacy skills, connect residents to internet subsidy programs (ACP, Lifeline), and provide homework help - Youth & Family:
Deliver after‑school programs, facilitate parent workshops, connect families to school resources, and identify developmental or behavioral concerns requiring specialist support
- Housing Stability:
- Recognize when first‑level support is insufficient and initiate referrals to partner‑delivered specialists under supervision (legal aid, clinical health navigation, behavioral health counseling, intensive employment services, specialized youth programming). When partner services are not available, may deliver direct services within scope of practice and under supervision.
- Respond to resident crises and urgent situations using trauma‑informed de‑escalation techniques
- Report child, dependent adult, and elder abuse and neglect according to California State law as a mandated reporter
- Work with property staff, families, and community agencies to identify and address resident problems before they reach crisis proportions
- Follow established escalation protocols, involving Supervisor immediately for high‑acuity, complex cases, or concerns about resident or child wellbeing
- Mediate conflicts between residents or between residents and property management
- Document crisis incidents accurately in CRM within 24 hours and participate in post‑incident debriefs
- Maintain safety protocols and professional boundaries during high‑stress situations
- Build and maintain relationships with local service providers and community partners
- Maintain up‑to‑date knowledge of local resource…
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