Senior Manager, Loss Prevention Outreach & Engagement

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on‑trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Sr. Manager, Loss Prevention Outreach & Engagement will be responsible for engaging, developing, and maintaining law enforcement and local government relationships to assist with the resolution of theft and other safety and security incidents. The Sr. Manager will also work with key internal and external partners to develop processes, training, reporting, and conduct regular reviews of current standards to improve effectiveness.

The base salary range for this role is $113,200 ­– $172,600. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

• Lead strategy to develop and drive law enforcement and local government engagement strategies that grow and maintain community relationships
• Represent Stores and Loss Prevention in local events, law enforcement city meetings and with organized retail crime organizations and other legal proceedings as assigned
• Leverage reporting to evaluate performance in theft resolution outcome trends, collected restitution, recovered merchandise, and law enforcement engagement and response
• Influence and provide updates and thoughtful feedback to key partners across Loss Prevention in support of the outreach and engagement strategy and its growth
• Develop, evaluate, and improve on local law enforcement, government and community engagement strategy and culture in assigned markets
• Drive execution through detailed training and education of the Investigations and LP Field Leadership teams, including escalation tactics, case filing standards and navigating law enforcement interactions
• Manage the preparations, analysis, assembly, and distribution of regular LP Outreach & Engagement reporting. This can include key Loss Prevention metrics and identification of areas of opportunities based on significant or deteriorating trends.
• Conduct regular review and in‑depth data analysis of LP initiatives, standard reports, and metrics to identify correlations with shrink, inconsistencies, areas of opportunity, and root causes of shortage
• Develop and maintain key internal cross‑functional relationships to assist in understanding issues and opportunities identified by business partners. Support those areas in communicating recommendations to LP leadership and senior management
• Support response efforts to address serious theft related incidents and collaborate with internal business partners to review findings and develop recommendations for resolution, solutions, or improvement; timely and accurate communication to appropriate leadership required
• Oversee activities relating to Loss Prevention's Case Management system. This includes…