Program Support Assistant

Summary

The Veterans Health Administration (VHA) expands the provision of patient care beyond institutional settings - such as the Department of Veterans Affairs (VA) Hospital - by utilizing innovative telecommunication technologies to enhance care coordination and to proactively manage chronic pain to prevent healthcare crises.

Applicants must meet all requirements by the closing date of this announcement, 06/12/2026. Time‑In‑Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time‑in‑grade requirements by the closing date of this announcement. For a GS‑6 position you must have served 52 weeks at the GS‑5. The grade may have been in any occupation, but must have been held in federal service.

An SF‑50 that shows your time‑in‑grade eligibility must be submitted with your application materials. If the most recent SF‑50 has an effective date within the past year, it may not clearly demonstrate you possess one‑year time‑in‑grade; in that case you must provide an additional SF‑50 that clearly demonstrates one‑year time‑in‑grade. Time‑In‑Grade requirements also apply to former Federal employees applying for reinstatement and current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointments.

Applicants may qualify based on experience and/or education as described below.

Specialized

Experience:

You must have one year of specialized experience equivalent to at least the next lower grade (GS‑5) in the normal line of progression for the occupation in the organization. Examples of specialized experience include, but are not limited to, experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA’s) to perform the duties of the position and that is typically related to the position to be filled.

To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants who have one year of appropriate specialized experience, as indicated in the table, are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements.

For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://(Use the "Apply for this Job" box below)..

• The PSA will perform administrative and technical support of the HT‑RPM Program and assist with any future proposals/projects that are implemented.
• He/she will be under the direct supervision of the Telehealth Nurse Manager.
• Responsibilities will be varied, non‑routine, and include handling data and assisting with coordination of program patients.
• He/she will serve as a point of contact for program patients, medical center and VISN staff, community agencies, and various others who may contact the program office.
• He/she will attain and maintain computer skills (e.g., word processing, CPRS, VISTA, Excel, MS PowerPoint) and communication tools such as MS Outlook and SharePoint to input required Home Telehealth RPM data; he/she will be required to operate web‑based software for the program.
• The incumbent will manage consults per VHA Consult management procedures and schedule veterans accordingly.
• The incumbent will maintain a calendar of appointments for patients, meetings, conference calls, and other scheduled activities.
• The incumbent will assist with coordination of meetings and record minutes of various meetings pertaining to the program.
• The incumbent will be responsible for attaining and maintaining basic competencies in operation of the telehealth equipment to assist in troubleshooting problems for patients, educating patients in the setup and use of telehealth equipment, and answering questions for patients and staff.
• Promotion Potential:
  The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
• Selection at a lower grade level does not guarantee promotion to the full performance level.
• Work Schedule:
  
  Monday‑Friday 8:00 am–4:30 pm. The position may be authorized for telework. Telework eligibility will be discussed during the interview process.
• Virtual:
  This is not a virtual position.
• Position Description/PD#:
  Program Support Assistant/PD037050.