Service Clerk​/Writer

Position Specifics

• Department: Service
• Reports to: Service Manager or Service Location Manager
• Supervises: None

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

• Field internal and external customer inquiries to the Service Department
• Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced
• Maintain the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintain Service Department filing and records
• Update customer profiles using equipment, hours, or other information from the customer work orders
• Maintain accessories and supplies and prepare replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

• Basic knowledge of accounting practices
• Ability to use and understand desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent work experience