Medical Support Assistant

Summary

The Medical Support Assistant (MSA) serves as a Medical Support for the Veterans Hospital - has the ability to fully perform the duties/functions related to all aspects of the full performance Medical Support Assistant - GS-0679-05 position at the Carl Vision Medical Center under the Health Administration Service Lines.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

• United States Citizenship:
  Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency:
  Applicants appointed to direct patient care positions must be proficient in spoken and written English
• Experience:
  
  Some experience equivalent to that of an MSA
• OR
  
  Education:
  
  High school diploma with desire for some post high school education
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria) .Grade Determinations:
  Must possess one (1) full year (52 weeks) of experience equivalent to the next lower grade level (GS-05)
• Medical Support Assistant - GS-05 :
  Experience or
  
  Education:
  
  Experience
• One year of creditable experience equivalent to the next lower grade
• OR
  - Education
• Two years of education above high school
• Knowledge
  - Skills - and Abilities (KSAs)
• In addition to the experience or education above - the candidate must demonstrate the following KSAs:
  Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution
• Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports
• Ability to schedule medical appointments in a clinical setting
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers Reference: For more information on this qualification standard - please visit https://(Use the "Apply for this Job" box below). Standards/
• The full performance level of this vacancy is 5
• The actual grade at which an applicant may be selected for this vacancy is GS-5.
  
  Physical Requirements:
  
  See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements

• VA Careers
  - Medical Support Assistant:  Major duties include but are not limited to:
  The Medical Support Assistant (MSA) must demonstrate technical competency in the use of the VistA - VSE/GUI/ISS
  - Consult Toolbox - EC Fax and CPRS systems
• The incumbent(s) provides administrative support to clinical - other administrative and professional staff throughout clinic - CBOC areas
• The outpatient program requires administrative scheduling and appointment coordination for diagnostic testing - and consultative appointments for many clinical services
• He/she must abide by federal privacy and confidentiality regulations and exhibit ethical conduct all times
• Employee must complete and adhere to necessary annual VHA training requirements
• He/she has a key role in the VHA Network Performance Measures for Revenue
  - Customer Service
  - Access to Care - and overall quality of…