Parts Manager

Joe Duffy Group is seeking a highly organised and results-driven Parts Manager to oversee our parts department operations. In this role, you will be responsible for managing inventory, leading a small team and driving profitability while ensuring our workshop and retail customers receive exceptional service.

• Team Guidance:
  Lead, mentor, and schedule the parts department team to ensure high performance and continuous professional development.
• KPI Tracking:
  Monitor and achieve monthly departmental targets, including sales revenue, gross profit, and inventory turnover rates.
• Process Optimisation:
  Implement and maintain efficient workflows for parts ordering, receiving, and distribution.

• Stock Optimisation:
  Manage inventory levels to balance maximum workshop availability with minimal obsolescence.
• Auditing:
  Oversee regular stocktakes and perpetual inventory counts to ensure data accuracy within the dealer management system (DMS).
• Supplier Relations:
  Liaison with Group procurement and approved third-party suppliers to manage lead times and return claims.

• Workshop Support:
  Ensure the service department and technicians receive correct parts promptly to maximise workshop productivity.
• Trade & Retail Sales:
  Develop strategies to grow trade parts sales and maintain excellent relationships with local independent garages and retail customers.
• Issue Resolution:
  Handle complex customer inquiries or parts discrepancies with a focus on first-time resolution.

• Experience:
  
  Minimum of 3–5 years of experience in an automotive parts department, with at least 1–2 years in a supervisory or management role.
• Brand Knowledge:
  Prior experience working within the Group network and familiarity with the brand is highly desirable.
• Technical
  
  Skills:
  
  Proficiency with modern Dealer Management Systems (such as Keyloop/Drive, CDK, or similar) and strong Excel skills.
• Traits:
  Excellent organisational skills, strong financial acumen, and a customer-first mindset.
• Licensing:
  Full, clean Irish/EU driving license.