Customer Service Rep Jackson St

Customer Service Rep (05765) - 213 W. Jackson St.

Job Overview
Responsibilities primarily include delivering pizza services, processing orders, managing inventory and communicating with customers and colleagues. The role offers opportunities for advancement within the company.

Must be 16 years or older. A strong personality and customer service skills are required.

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

• Ability to comprehend and give correct written instructions.
• Communicate verbally with customers and co‑workers over phone and in person.

• Add, subtract, multiply, and divide accurately and quickly (calculation may use a calculator).
• Accurate monetary change handling.
• Verbal, writing, and telephone skills for taking and processing orders.
• Manual dexterity to rapidly and accurately manipulate items.
• Enter orders using a computer keyboard or touch screen.

• Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In‑store temperatures from 36°F in cooler to 90°F+ in some work areas.
• Sudden changes in temperature while inside and outside.
• Fumes from food odors, exposure to cornmeal dust.
• Cramped quarters including walk‑in cooler.
• Hot surfaces/tools from oven up to 500°F or higher.
• Sharp edges and moving mechanical parts.

• Talking and hearing on telephone; near and mid‑range vision for most tasks.
• Depth perception for manipulating objects.
• Ability to differentiate between hot and cold surfaces.
• Work requires directing activities, repetitive tasks, working alone and with others, working under stress, meeting quality control standards, dealing with people, analyzing data, making judgments and decisions.

• Standing: Most tasks performed while standing; walking surfaces include ceramic tile "bricks" with linoleum.
• Walking: For short distances for short durations.
• Sitting: Paperwork normally completed in an office at a desk or table.
• Lifting: Bulk product deliveries made twice a week or more unloaded with hand truck; cases up to 50 lbs and dimensions up to 3’×1.5’; cases usually lifted from floor and stacked onto shelves up to 72" high.
• Carrying: Large cans weighing 3 lbs 7 oz; occasional 30‑lb pizza sauce from storage to front of store; trays of dough carried three at a time, approx 12 lbs per tray.
• Pushing: Move trays placed on dollies; stack of trays on a dolly approximately 24”‑30” requiring up to 7.5 lbs force to push; trays may also be pulled.
• Climbing: Occasionally navigate stairs or climb ladder to change prices on signs, wash walls, perform maintenance.
• Stooping/Bending: Forward bending at waist at pizza assembly station; about 30‑45 sec at one time, repeated continuously; same for front counter and stocking ingredients.
• Crouching/Squatting: Occasional to stock shelves and clean low areas.
• Reaching: Continuously up, down, forward; above 72" to turn on/off oven controls, change prices on sign, lift and lower items; down to scoop cornmeal or wash dishes; forward for toppings, cleaning work surfaces, or answering phones.
• Hand Tasks: Eye‑hand coordination essential; frequent use of one or both hands; shaping dough requires forearm and wrist force; handle pizza peel and rolling cutter; pinch forceful in assembling cardboard pizza boxes.
• Machines, Tools, Equipment, Work Aids: Use pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, pizza peel.

Training is provided on the job.