Customer Success - EMEA; German speaking

Elevenlabs

Eleven Labs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia.

We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms:

• Eleven Agents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• Eleven Creative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

• High-velocity:
  Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles:
  We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.

• AI first:
  We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere:
  Everything we do should match the quality of our AI models.

• Global team:
  We prioritize your talent, not your location.

• Innovative culture:
  You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.

• Growth paths:
  Joining Eleven Labs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development:
  Eleven Labs proactively supports professional development through an annual discretionary stipend.

• Social travel:
  We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite:
  Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working:
  If you're not located near one of our main hubs, we offer a monthly co-working stipend.

This role is remote and can be executed across EMEA. If you prefer, you can work from our offices in Dublin, London or Warsaw.

• Be part of an early CS team with endless opportunities for impact. You'll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in EMEA.

• Build, maintain and own strong relationships with a book of 40-50 enterprise clients.

• Play a key role in onboarding new clients and driving long term adoption of multiple products.

• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.

• Own expansion and renewal of accounts within your book of business - this is a commercial role.

• Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals.

• 5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.

• Experience demonstrating and unlocking value for customers with technical, mission critical products (such as conversational AI).

• Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results.

• Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.

• Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.

• Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes.

• Must be fluent in English - additional languages are a plus.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.