CSR - Jr. Personnel Security Specialist; PSS

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Professional Dublin, GA, US

30+ days ago Requisition

Title: CSR - Jr. Personnel Security Specialist (PSS)

Location: Dublin, GA

We are seeking a motivated Customer Service Representative - Junior Personnel Security Specialist
to join our dynamic team  you are looking to build your career in personnel security, this is a great opportunity to gain hands‑on experience and contribute to the success of a federal consulting agency.

At Gov Strive, we are dedicated to helping our federal government clients improve their HR organizations' operational effectiveness and customer service while ensuring compliance with federal regulations. We transform processes, data, and systems to drive better organizational decisions and help our clients function more efficiently and cost‑effectively.

This role will be located on‑site at our Dublin, GA Shared Services Center and provide vital support to the HR teams of various federal agencies, focusing on personnel security and onboarding processes.

Job Description:
As a CSR - Jr. PSS, you will be responsible for ensuring the smooth progression of background investigations for permanent employees and other personnel as requested by our clients. You will act as the main point of contact for applicants, supervisors, and staffing personnel, offering guidance through the investigation process. Additionally, you will ensure that all information is accurate and complete, maintaining compliance with contractually mandated timelines.

Key Responsibilities:

• Process personnel security investigations, reinvestigations, and clearance actions in accordance with agency and federal requirements.
• Review and validate security questionnaires, background investigation forms, and supporting documentation for completeness and accuracy.
• Initiate, track, and monitor personnel security cases through established security databases and case management systems.
• Coordinate with applicants, employees, supervisors, investigators, and government agencies to obtain required information.
• Electronically maintain personnel security records and ensure compliance with record retention and privacy regulations.
• Conduct preliminary reviews of security documentation and identify discrepancies requiring additional research or clarification.
• Support onboarding activities related to security clearances.
• Verify citizenship, identity, and credentialing requirements for personnel requiring access to classified information or sensitive facilities.
• Respond to routine inquiries regarding security clearance status, requirements, and processing timelines.
• Prepare correspondence, notifications, and reports related to security eligibility.
• Ensure protection of Personally Identifiable Information (PII), classified information, and sensitive security records.
• Monitor suspense dates and ensure timely completion of security actions.
• Maintain working knowledge of National Industrial Security Program (NISP), DCSA, OPM, and agency‑specific personnel security policies.
• Completes client‑specific transactions and tasks, adhering to Service Level Agreement mandates and time frames, as outlined in Standard Operating Procedures.
• Identifies underlying issues and independently takes steps to resolve them using appropriate tools and skills.
• Applies expertise to resolve new or undocumented incidents, ensuring compliance with contractual and internal processes.
• Actively listens to clients, asking relevant questions and proposing solutions that address their needs effectively.
• Recommends updates, transformations, and enhancements to business processes,…