Claim Clerk

Overview Claim Clerk Location

Dublin, OH

In Office – M-F 8am to 4:30pm

19.00 to 21.00 per hour (37.5 hours weekly)

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims— we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Claim Clerk provides essential administrative and clerical support to claims professionals, helping ensure the efficient handling, organization, and processing of claim files and related documentation. This role serves as a key support resource to claim teams handling Ohio and Michigan claims and plays an important role in maintaining service excellence for our clients.

This position is ideal for someone who enjoys administrative work, excels at organization, communicates effectively, and takes pride in keeping processes running smoothly. The successful candidate will be detail-oriented, dependable, and capable of managing multiple priorities in a structured office environment.

Prior office support experience is highly valued, and insurance industry experience is a plus.

• Provide administrative and clerical support to claims professionals and client service teams
• Match, sort, and distribute incoming claim mail and correspondence
• Set up new claim files and complete required file setup procedures
• File and maintain claim-related documents within electronic and physical claim files
• Summarize correspondence and documentation in claim notes as directed by claims staff
• Follow up on outstanding bills and claim-related documentation
• Retrieve, organize, and maintain closed claim files and records storage systems
• Scan, copy, and distribute claim documentation as needed
  
  Return calls from providers and other parties as directed by claims staff
• Assist with reception coverage and front-office responsibilities when needed
• Support claim teams in meeting client service commitments and operational goals
• Maintain confidentiality of claim, client, and medical information
• Perform additional administrative duties as assigned

• High School Diploma or equivalent
• Prior administrative, clerical, office support, customer service, or data entry experience
• Strong organizational and time-management skills
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to manage multiple tasks and deadlines simultaneously
• Professional demeanor and strong customer service skills
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office, including:
• Outlook
• Word
• Excel
• Reliable attendance during scheduled work hours

• Prior insurance, claims, legal, medical, or professional office experience
• Experience handling document management, records administration, or data entry
• Experience supporting multiple team members in a fast-paced environment
• Familiarity with claim files, medical records, or insurance documentation

• 4 weeks ( Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits:
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth:
  Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong…