Account Representative

# Account Representative

CMH Operations Terminal - Dublin, OH 43016## Description The Account Representative is a point of contact for all accounts in their team’s book of business. They are responsible for contributing to the success and growth of accounts by fostering relationships, participating in day-to-day operations, and providing insight to key performance indicator reports on stability. They also support Senior Account Manager and Account Manager on tasks as needed.#

ESSENTIAL DUTIES
* Follow and implement all aspects of the EASE Logistics Customer Journey, adhering to the company's service model and standards.
* Capitalize on business opportunities with timely solutions, optimizing resources, and educating customers on EASE Logistics' services and solutions.
* Adapt to customer needs, leveraging technologies and market knowledge to provide competitive rates and drive optimal outcomes, including using EASE lane history for bid/RFQ negotiations.
* Utilize tools, data, and reports to enhance customer experience, maximize order conversions, and provide in-depth customer operation insights.
* Work with Carrier Solutions for load visibility and prebooking, ensure carrier compliance with specific needs, and provide timely issue resolutions.
* Maintain effective communication with internal teams and negotiate with carriers to maximize margins.
* Regularly review KPI metrics, adhere to SOPs, and contribute to organizational goals and policies.
* Demonstrate account growth, strategically manage customer profiles, and collaborate on RFQs.
* Act with urgency in problem-solving, enhancing operational efficiency, and contributing to team performance.
* Think strategically and work independently on existing and new business accounts and assist in root cause analysis of operational issues.
* Engage in customer visits, assist in resolving Accounts Receivable/Accounts Payable issues, and escalate service failures as needed.
* Ensure all operations are reviewed, assigned appropriately, and confirm all relevant systems are accurately updated.
* Other duties as assigned.## Qualifications
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* QUALIFICATIONS:

**##
* Education
* * High school diploma or DGE is required.
* Associate’s degree preferred
* Bachelor's degree preferred.
* Additional related training and certifications will be weighted on a case-by-case basis.##
* Experience
* * 0 years of related experience is required with a bachelor's degree.
* 2 years of related experience is required with an associate degree.
* In lieu of a degree, a minimum of 3 years of related experience is required.
* Transportation industry experience is a plus.##
* Knowledge, Skills, & Abilities
** Energetic, relentless, and thrives on hunting for opportunities.
• Sales, customer service, and/or negotiation-related talents
* Excellent communicator with a great phone presence.
* Constructive problem solver.
* Flexible in work hours and adaptable to changing workload.
* Be willing to learn a lot very fast.
* Ability to remain calm under sometimes stressful situations.
* Ability to multi-task and adapt quickly to different situations.
* Proficient in Microsoft Office Suite
* Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.
* Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.
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