Product Specialist II

Description

Department:
Product Development

Reports to:

Product Development Manager

Location:

Hybrid - Dublin, Ohio (3 days) Remote (2 days)
Full-time, Exempt

We're constantly developing new and creative ways to solve the industry’s most complex problems. Our enterprise software solutions run the gamut of Information Technology Services— from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years, our originality attracts the most outstanding and innovative thinkers, allowing us to develop new and creative approaches while growing as the industry leader.

Are you a passionate professional, ready to make changes in the tech world? Join our team today!

We are looking for a Product Specialist to join our Product Development department. The Product Specialist will be responsible for monitoring different aspects of a product lifecycle, including long‑ and short‑term development. To be successful in this role, you should stay abreast of trends in the marketplace to ensure the product's competitive position. Ultimately, you will ensure product direction by interacting with marketplace vendors, distributors, merchants and internal stakeholders to manage day‑to‑day marketplace operations.

• Serve as a liaison for all product setup, vendor setup, product updates, and other marketplace needs.
• Support the lifecycle management of existing products and the development of new product initiatives.
• Identify, document, and elevate feature gaps and bugs; work with Product/IT teams to resolve issues and enhance marketplace performance and user experience.
• Lead effort to develop, configure, and execute promotions and incentives.
• Review, audit, and approve Marketplace products, content, images, and pricing updates.
• Ensure all new product pricing, content, and descriptions are accurate once created; perform usability testing and UAT on new marketplace products and releases.
• Maintain in-depth knowledge of product offerings and associated features.
• Collaborate with marketing to create and implement marketplace content, collateral, and artwork related to current and future categories and product lines.
• Conduct competitive research and analyze customer feedback to identify opportunities for new products and service enhancements.
• Collaborate with sales and marketing to identify current, new, and future product opportunities.
• Work closely with Product and Program Management to support new marketplace/Vidapay features and enhancements and improve processes for efficiency.
• Collaborate effectively with service providers/vendors to create and introduce new products.
• Collaborate cross‑functionally to evaluate marketplace offerings, including product packaging, labeling, promotional materials (digital and in‑store), and training programs.
• Participate in cross‑functional meetings to gather stakeholder feedback and improve product performance.
• Monitor industry trends to inform product strategy, positioning, and pricing decisions.
• Represent the voice of the customer and act as a client advocate to the IT development team.
• Support customer service and IT in troubleshooting inquiries and identifying root causes.
• Contribute to product and process documentation and recommend process improvements.

• Bachelor’s degree in Business Administration, Operations, Supply Chain, Marketing, or a related field preferred, or 3–5 years of relevant experience.
• Proficiency in Microsoft Office Suite and other systems.
• Strong analytical and problem‑solving skills.
• Ability to manage multiple projects in a fast‑paced environment.
• Strong communication and cross‑functional collaboration skills.
• Excellent prioritization and organization skills.
• Strong attention to detail.
• Customer‑focused mindset.
• Ability to work independently and as part of a team.
• Positive, goal‑oriented, and reliable.
• Product and/or Agile Project Management certification is a plus.

• Paid Time Off
• Comprehensive Medical, Vision and Dental
• Matching 401k up to 4%
• FMLA and Life Insurance
• Tuition Reimbursement
• Wellness Program
• Employee Growth and Development Reimbursement Program
• Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
• Beaut…