Strategic Account Manager- West Coast

Strategic Account Manager
- West Coast Job

Location:

Dublin, OH, US

Employment Type:

Regular

Posting Date:
May 15, 2026

JOB SUMMARY:

In this position you will directly grow a select group of established and highly successful strategic customer accounts in the Pressure sensitive adhesive tapes & graphics or Flexible Packaging laminating adhesive market while also identifying new opportunities in current accounts as well as developing new prospects in the market.

KEY RESPONSIBILITIES:

• Key Account management – provide appropriate support and touch points for large and medium accounts in the Pressure sensitive adhesive tapes & graphics or Flexible Packaging laminating adhesive market developing relationships with various functions at these complex organizations
• Navigating these complex organizations through phone conversations, online meetings & onsite visits is key to the success of this position.
• Form relationships across different functional areas of the customer to confirm supplier value throughout the organization
• With support from the Product Line Manager, monitor price and margin acting in a timely manner to maintain and grow margin
• Outbound pro-active calling to tape and specialty markets to identify new opportunities/applications, initiate sales campaigns, reach decision makers, and collect competitive intelligence
• Prepare timely, accurate and complete information for CRM reporting –
• Oversee sales, communications, and support to a select set of customers where the purchasing process will engage experienced and knowledgeable customer personnel through the sales cycle
• Participate in monthly account planning sessions with National Sales Director, Market Segment Team Leaders, and Business Development Managers for strategic planning
• Work with various cross functional groups within Bostik to ensure a seamless experience for the customer
• Generate deep insights in the market structure, needs and trends, through market studies and analysis
• Participate in local market intelligence and competitive benchmarking
• Understand the expectations and evolutions directly through our customers or other “stake holders” (entities that may have influence in the market trends and product choice, like equipment manufacturers, face/liner supplier, etc.)
• Identify new markets, new applications, new customers, and opportunities in the region
• Help set the R&D priorities for new products development and work with technical service to resolve technical challenges in a timely manner

REQUIRED QUALIFICATIONS/EDUCATION/TECHNICAL SKILLS/BEHAVIORAL

SKILLS:

• Bachelor’s Degree in Business, Marketing, or Science related field or equivalent experience.
  
  Technical degree preferred
• Chemical or adhesive market experience. Either direct or indirect
• Excellent oral and written communication skills with a strong understanding of various communication methods and proper situational use
• Ability to analyze and structure data for customer and internal presentations
• 5 years’ experience in territory management
• Flexible working attitude, understand prioritization and urgency
• Demonstrates proactive thinking and strong problem-solving skills
• Dynamic & Innovative with open and flexible mind-set
• Team spirited and ability to work well in groups
• Must possess a positive, “can do” attitude with an assertive engagement mentality.
• Must be proficient in Microsoft Excel, Lotus Notes, Word, PowerPoint, web-site navigation, and CRM software
• Located in the West Coast region

REPORTING STRUCTURE:

This role reports directly to the National Sales Director. You will work in tandem with the Market Segment Team comprising of the Business Directors, Sales Managers, Technical Service, R&D, Business Development, Marketing and Product Line Managers to drive profitable growth through account penetration, pipeline generation and closure of new business.

TRAVEL REQUIREMENTS:

• Travel domestically (within North America) will be required for trade shows and customer visits
• Overnight travel is estimated at to be 40-60% of the time

At Arkema, we’re committed to supporting the health, well-being, and success of our employees. Our comprehensive benefits package includes medical, dental, and vision coverage, retirement…