Consultant, Account Management

** What Account Management contributes to Cardinal Health*
* Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

** Job Summary*
* The Consultant, Account Management applies a consultative sales approach to understand customer needs, deliver value-added solutions, and strengthen long-term partnerships. This role leverages sales acumen, data analysis, and customer service excellence to improve customer operational efficiency while supporting growth in sales and margins.

Serving as the primary point of contact for assigned OTC-only accounts, the Consultant partners cross-functionally to address customer needs, resolve issues, and drive incremental growth opportunities. This position reports to the Senior Manager, Account Management, supporting the Consumer Health Account Management team.

** Responsibilities*
* + Assume direct accountability for all aspects of customer relationships for OTC-only accounts, with additional support for select Regional and National accounts

+ Build trusted, customer-facing relationships through proactive engagement, responsiveness, and a strong service mindset

+ Collaborate closely with Sales Directors and Account Management leadership to influence customer buying decisions and support attainment of sales objectives

+ Analyze sales performance, trends, and customer data to identify opportunities and develop strategies that drive growth within existing accounts

+ Improve customer loyalty and retention by delivering consistent value, insights, and high-quality service

+ Assess and consult with existing and prospective customers on business needs; partner cross-functionally to resolve issues and address challenges

+ Execute day‑to‑day customer support activities, including product forecasting, price requests, bulk ordering, order tracking, and shipment follow‑up

+ Support new business opportunities by completing RFPs, product matching, and deal modeling

+ Participate in customer meetings and calls; lead internal discussions related to customer strategy

+ Prepare customer business reviews, reports, presentations, and written recommendations for management and executive leadership

+ Track performance against initiatives and translate results into actionable insights to grow revenue

+ Plan and execute quick-turn projects independently with minimal outside direction

+ Travel to customer sites as needed to strengthen relationships, demonstrate services, and identify emerging trends and opportunities

** Qualifications*
* + 4-8 years of experience, preferred

+ Bachelor's degree in related field, or equivalent work experience, preferred

+ Retail, customer service, or account management experience, preferred

+ Strong sales, analytical, and problem‑solving skills, with the ability to interpret data and translate insights into actionable recommendations

+ Demonstrated customer-facing relationship management experience, with a service-oriented mindset and ability to build trust and credibility

+ Proficiency with SAP, Win Watcher, Microsoft Office, Business Objects, Looker, or similar reporting and analytics tools, preferred

+ Excellent written and verbal communication skills, including the ability to present insights and influence stakeholders

+ Strong organizational skills with the ability to manage multiple priorities, execute with attention to detail, and follow through to completion

+ Collaborative team player who is self-motivated and comfortable working cross-functionally

** What is expected of you for success in your role*
* + Demonstrate working knowledge of retail, eCommerce, or…