CRM Product Manager

Job Summary

The IT Product Manager discovers and drives the why, what, and how of our software products, ensuring that value-added solutions are shipped to customers, users, and stakeholders. Product Managers seek to harmonize business strategy, user desirability, and technical feasibility to deliver best-in-class solutions to users and long-term value to the business.

• Responsible for the product vision, roadmap and feature sets
• Develop a deep understanding of business needs, challenges and opportunities while working to help identify short- and long-term goals
• Help drive product strategy by leveraging customer usage data, business knowledge and competitive research to understand potential opportunities while solving for challenges
• Passionately advocate for and evangelize product vision to ensure buy-in from stakeholders, end-users and the development teams
• Lead and participate in user research and testing, ensuring product usability and consistency
• Work with design teams to create wire-frames, early stage prototypes as well as helping define design principles and systems
• Work in a collaborative and agile team environment that leverages latest stack technologies

• Customer
  
  Experience:
  
  Must be able to construct a cohesive user journey to enable the design of customer centric experiences
• Market Orientation:
  Product Managers should be focused inside and outside of the enterprise, deeply understanding market trends, competitive strategies, and ecosystems related to their target products.
• Business Acumen:
  Product Managers should be comfortable navigating and representing the strategy, goals, and objectives of business partners.
• Technical
  
  Skills:
  
  Must be able to understand and work alongside technical delivery teams to ensure high quality deliverables
• Innovation:
  Focus on continuous improvement of products, strategy, delivery methodology, teams, and individuals.

• Bachelor’s Degree or equivalent experience
• 6+ years of IT and Product experience
• Proven leadership ability to drive team productivity and collaboration
• Ability to thrive in a driven, passionate, creative, and collaborative environment