Business Office Manager

Job Summary

Business Office Manager is responsible for overseeing and managing the administrative, financial, and clerical functions in a healthcare, long‑term care, or assisted living facility. This Full‑Time position is located at Convalarium Care Center, Dublin, OH 43016. Salary range: $65,000.00 annually. Responsibilities include billing, accounts payable/receivable, payroll, financial reporting, and ensuring compliance with regulatory and organizational policies.

• Financial Management
  • Oversee billing and collection processes, ensuring accurate and timely invoicing for services provided to residents.
  • Manage accounts receivable and payable, process payments and keep accurate financial records.
  • Prepare and submit monthly statements, budgets and forecasts for management review.
  • Ensure compliance with financial policies, regulations and standards.
  • Collaborate with department heads on budget management and cost control measures.
• Resident Billing and Accounts
  • Supervise preparation and distribution of resident billing statements and address discrepancies.
  • Work with residents, families and responsible parties to resolve billing inquiries, establish payment plans and explain financial options.
  • Ensure timely filing of insurance claims and follow up on pending or denied claims.
  • Monitor and track resident account balances, payments and collections.
• Payroll and Employee Benefits
  • Oversee payroll process, ensuring accurate and timely payroll for all employees, including benefits administration.
  • Maintain payroll records and comply with labor laws, tax regulations and company policies.
  • Coordinate with HR for administration of employee benefits such as health insurance and retirement plans.
• Office Management
  • Supervise and manage office staff, including hiring, training and performance evaluation.
  • Oversee organization and maintenance of resident files, financial records and essential documents.
  • Maintain an efficient, professional and organized office environment.
  • Order and manage office supplies and equipment.
• Regulatory Compliance
  • Ensure compliance with all federal, state and local regulations related to financial operations, billing and insurance claims.
  • Prepare for and participate in audits, inspections and surveys by regulatory agencies.
  • Maintain accurate and secure resident financial records.
• Customer Service
  • Serve as contact point for residents and families regarding financial matters.
  • Respond to inquiries and concerns with professionalism and empathy.
  • Collaborate with nursing and administrative teams to address resident needs and support high‑quality care.

• Education:
  
  Bachelor’s degree in Business Administration, Accounting, Healthcare Administration or related field preferred.
• Experience:
  
  3–5 years in business office management, preferably in healthcare, long‑term care or assisted living; experience with financial management, billing, and accounts payable/receivable required.
• Skills:
  • Strong financial management, budgeting and reporting skills.
  • Proficiency in accounting software, billing systems and office tools (e.g., Microsoft Office).
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management abilities.
  • Knowledge of Medicare, Medicaid and private insurance billing processes.
  • Strong problem‑solving skills and attention to detail.

• Health benefits including Medical, Dental and Vision
• 401(k) with company match
• Early pay via Tapcheck
• Employee perks and discount program
• PTO, company holidays and floating holidays
• Referral bonus program
• Mentorship programs
• Internal and upskilling growth opportunities
• Continued education loan repayment program powered by Clasp