Service Desk Specialist
Job in
Dublin, Franklin County, Ohio, 43016, USA
Listed on 2026-02-18
Listing for:
Insight Global
Full Time
position Listed on 2026-02-18
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Bilingual -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Pluses
- 2-3 years of experience in a customer support role
- Experience in a help desk or call center environment is a plus
- Proficiency with Microsoft Office Suite
- Prior experience in a help desk or call center environment
- Technical trouble shooting experience
- Experience with a ticketing system
- They use Service Now
The primary function of the Service Delivery Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the self-service portal.
What you will do- Gather, record, and perform initial troubleshooting on customer technical issues via phone support.
- Handle tickets coming in through the self-service portal and answer incoming chat requests.
- Manage personal ticket load and ensure timely resolution
- Stay current with all products and services by attending trainings, meetings, and reading all provided documentation
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