Customer Service Representative

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Job Title : Customer Service Rep

Job Location: 5151 Blazer Memorial Parkway, Dublin, OH 43017

Duration : 3 months

Shift: Training – 8.30am - 5pm Then likely 2:30pm-11 pm with possibility of a

Saturday included

Job Description:

• Receive and place telephone calls. Perform data entry and use software programs.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Must document all calls and evaluate each account to determine if further research is necessary.
• Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.
• Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
• Requires close attention to accuracy, performs independently, subject to practices and procedures.

CSR OR Call Center experience

Thanks & Regards,