More jobs:
Customer Service Representative
Job in
Dublin, Franklin County, Ohio, 43016, USA
Listed on 2026-06-06
Listing for:
CFS
Full Time
position Listed on 2026-06-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
JOB DESCRIPTION
JOB TITLE:
Customer Service Representative
SALARY: $38,000 to $41,000, DOE
SUMMARY: Providing excellent customer service to contract holders, ensuring professional and efficient service.
DUTIES AND RESPONSIBILITIES:
- Answers contract holder inquiries via phone and/ or email
- Makes clear detailed notes in system concerning contract holder inquiries
- Works closely with Claims Payment, and Contract Administration departments to obtain information to assist the contract holder
- Explain procedures to contract holders including but not limited to:
How to begin a claim; current claim status and/ or explain address requests; processes requests; for reprints of confirmation letters
QUALIFICATIONS:
- One to two years related customer service experience
- Ability to understand and follow written and verbal instructions
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