Bilingual CSR; ap, OFF Tues & Sun
Job in
Dublin, Franklin County, Ohio, 43016, USA
Listed on 2026-06-14
Listing for:
T-Cetra, Llc.
Full Time
position Listed on 2026-06-14
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, HelpDesk/Support
Job Description & How to Apply Below
BILINGUAL CSR 11am-8pm
Shift: 11am – 8pm
Days Off:
Tuesday and Sunday
Location:
Remote with initial training in Dublin, Ohio
Full-time, Hourly
Department: OPS
Reports to:
Customer Service Manager
We are looking for a Bilingual Customer Service Representative to join our Customer Service Team. The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner. The schedule for this job is 10am - 7pm, weekdays, OFF Sunday & 1 weekday.
Respond to Customer calls in both English and Spanish languages and help with issues related to:- Activation of SIM cards
- Complete port-in activations
- Explaining activation issues, transactions, and terms
- Contact carriers to resolve activation issues or verify activations
- Develop and maintain a good relationship with merchants, Master Agents, and Employees
- All other duties as assigned
- Fluent in both Spanish and English
- Ability to multi-task and work under pressure
- Strong technical and computer skills
- Pleasant attitude, treat customers in a friendly and courteous manner
- Patient and passionate personality
- Communication skills
- Ability to work in a fast-paced environment
- High School Diploma
- College coursework a plus
- Paid Time Off
- Up to $300 monthly bonus
- Comprehensive Medical, Vision and Dental
- Matching 401k up to 4%
- FMLA and Life Insurance
- Tuition Reimbursement
- Wellness Program
- Employee Growth and Development Reimbursement Program
- Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
- Beautiful nearby walking paths and park
- Fun, value centered work atmosphere
- Flexible work environment
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