Customer Service

Join Quantum Health as a Customer Service professional helping members navigate their healthcare journey. You'll handle inbound calls, explain benefits, coordinate with providers and health plans, and resolve issues with empathy and accuracy. Working in a collaborative, mission-driven team, you'll document interactions, protect member privacy, and use navigation tools to guide members to the right care and resources. This role offers growth opportunities in healthcare, technology and customer experience within a supportive, learning-focused environment.

Responsibilities

• Handle inbound member calls with empathy and professionalism
• Explain healthcare benefits, coverage and care options clearly
• Coordinate with providers, health plans and internal teams to resolve issues
• Use navigation tools and resources to guide members to appropriate care
• Document all interactions accurately in customer systems
• Protect member privacy and follow HIPAA and company policies
• Identify trends in member issues and escalate when needed
• Contribute to a collaborative, mission-driven team environment

Required Skills

• Customer support software (CRM, ticketing)
• Healthcare/insurance terminology
• Data entry and documentation
• Call handling and phone etiquette
• Conflict resolution
• HIPAA and privacy compliance
• Basic MS Office or Google Workspace
• Benefits navigation support
• Multitasking in fast-paced environment
• Written and verbal communication