Director of Student Services

Director Of Student Services

South College is opening a brand new campus in Dublin, Ohio! The Director of Student Services provides strategic leadership, daily oversight, and cross-departmental coordination to foster a student-centered experience that supports academic success, engagement, and retention. The Director is responsible for the supervision of Student Success Advisors/Mentors and the implementation of proactive advising, academic monitoring, and retention strategies.

Responsibilities include:

• Hire, train, supervise, and coach Student Success Advisors (SSAs)/Mentors, providing regular feedback and continuous training on advising practices, academic programs, and institutional policies.
• Lead campus retention initiatives, including chairing the Retention Committee and managing the At-Risk Student Monitoring process with timely documentation and outreach.
• Oversee accurate student registration processes, academic progress tracking, and quarterly degree plan reviews aligned with institutional and cohort goals.
• Coordinate new student Welcome Sessions (on-campus and virtual) and ensure all new and reentry students complete the required online Orientation course.
• Foster effective collaboration with departments such as Financial Aid, Admissions, Library, and Bookstore to support student success.
• Track student academic progress and guide interventions to support goal achievement and retention.
• Serve as the primary contact for complex or escalated student concerns, referring to appropriate resources as needed.
• Assist with notifying students of satisfactory academic progress (SAP) appeals and ensure accurate documentation and policy adherence.
• Promote student involvement through coordination of Student Ambassadors, Orientation activities, and leadership development opportunities.
• Collaborate with faculty and staff to deliver academic workshops on topics such as time management, test anxiety, and study strategies.
• Lead and support community-building initiatives that enhance persistence, belonging, and student development.
• Collect, analyze, and report on Student Services data (weekly, quarterly, annually) to assess effectiveness and guide improvements.
• Recommend and implement strategies for improving advising, retention, and overall student support based on data and institutional priorities.
• Oversee student support services including disability accommodations, Title IX compliance, student conduct, and community resource referrals.
• Develop and offer programming focused on leadership, wellness, and life skills.
• Chair or support the Student Advisory Committee and manage student communication and feedback channels (e.g., surveys, newsletters).
• Supervise academic support services such as tutoring, the Writing Lab, and , and chair or support the Satisfactory Academic Progress (SAP) Committee.
• Organize campus community events that enhance student engagement, safety, and well-being.
• Supervise and train Student Affairs & Career Services staff (if applicable), ensuring alignment with institutional goals.
• Provide individualized career advising, including resume development, interview preparation, and job readiness coaching.
• Collaborate with academic programs to track graduate employment outcomes and document placement data.
• Serve as a liaison for alumni engagement by ensuring the campus is effectively represented across relevant platform(s) through strategic content creation and timely posts.

Requirements:

• Earned bachelor's degree required (Education, Psychology, Social Work, or a related field preferred).
• Master's degree (Higher Education, Counseling or a related field) preferred.
• Minimum 5 years relevant experience required (Higher Education, Student Services, Academic Advising or a related area).