Product Sustaining Engineer

Product Sustaining Engineer

Össur is a leading global provider of prosthetics and bracing and supports solutions. Join our team if you want to make a lasting impact; we will support you along the way.

The primary responsibility of the Product Sustaining Engineer role is to support and maintain existing products throughout their lifecycle, while also assisting in the development of new products. This role works closely with cross-functional teams to address technical challenges, implement design improvements, and ensure product manufacturability, quality and reliability. The role requires strong problem-solving skills, attention to detail, and the ability to communicate effectively with both internal teams and external stakeholders.

This role may require travel, as needed, to manufacturing sites to support design transfer activities.

What You'll Do

• Provide maintenance and support for existing products by diagnosing and resolving technical issues related to product design, manufacturing, and field performance.
• Lead the development, verification, and implementation of technical solutions for design modifications, manufacturing process changes, and product updates to enhance performance, quality, manufacturability, and reliability.
• Collaborate cross-functionally and provide technical support to manufacturing, suppliers and customer service teams.
• Facilitate the transition of new designs into manufacturing.
• Address component shortages and obsolescence, including qualifying alternative parts and/or materials.
• Maintain up-to-date knowledge and documentation of product specifications, technical drawings, bill of materials and inspection plans throughout the product lifecycle.
• Perform failure analysis on returned products and evaluate customer feedback to identify trends and opportunities for enhancement.
• Collaborate with Quality to support corrective actions, non-conformance investigations, and continuous improvement initiatives.
• Serve as the liaison between R&D and Manufacturing & Operations, facilitating the transfer of product intent and production knowledge.

Who You Are

• Engineering Degree in either Mechanical, Material, Industrial or related field.
• A minimum of 3 years of relevant experience in product support, sustaining engineering, product design, or related roles.
• Proven experience supporting products throughout their lifecycle by troubleshooting and resolving technical issues and validating the effectiveness of design solutions.
• Proven experience overseeing engineering changes throughout the entire process, including their integration into manufacturing.
• Familiarity with subtractive and additive manufacturing processes, as well as soft goods.
• Background in regulated industries, preferably in the medical device sector.
• Strong analytical and troubleshooting abilities.
• Track record of effectively handling multiple projects or tasks at the same time.
• Proficiency in engineering software and tools (e.g., CAD, FMEA, data analysis).
• Ability to interpret and work with engineering drawings, GD&T, and tolerancing.
• Customer-focused mindset and proactive approach to issue resolution.
• Ability to appropriately prioritize work, with minimal direct supervision.
• Proficiency in preparing clear and comprehensive technical documentation.
• Ability to communicate in Spanish is preferred.

Why You'll Feel Good Working Here

• We value a diverse working environment and a welcoming and fun company culture
• We empower our colleagues and encourage close collaboration, allowing us to develop the best products and maintain the highest possible standards of care
• Competitive Compensation Packages
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with employer matching contribution
• 9 paid holidays
• 13 vacation days, birthday and two (2) volunteer day
• 8 sick days within your first year of employment
• Paid Parental Bonding

The US base salary range for this full-time position is $76,838.44 - $94,839.48 + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, individual pay is determined by work location and additional…