Billing Analyst

Responsibilities

• Monitor and manage past‑due customer accounts, researching and identifying reasons for outstanding balances
• Send customer statements via Excel and provide updates regarding payment status
• Investigate and resolve invoice discrepancies, including shipment, pricing, and billing issues
• Communicate with customers to determine causes for non‑payment and work toward resolution
• Provide supporting documentation as needed, including credit memos, proof of delivery, and invoice details
• Conduct detailed account research and analysis to resolve outstanding issues
• Resolve open items causing customer orders to be placed on credit hold
• Review and analyze credit holds to determine root causes and facilitate resolution

• Soft B2B collections experience
• 1‑3 years of accounts receivable and collections experience
• Proficiency in Microsoft Excel, including VLOOKUPs and pivot tables
• Strong customer service and analytical skills
• Excellent problem‑solving abilities
• Comfortable asking questions and escalating issues when clarification is needed

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact  .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.