Customer Banking Specialist

Join First Federal Lakewood as a customer-focused banking professional with a signing bonus. In this branch-based role, you'll open and service personal and small business accounts, support mortgage and lending referrals, and perform accurate teller transactions. You'll educate customers on banking, digital tools, and financial solutions while meeting service and sales goals. Working in a supportive, team-oriented environment, you'll help drive community impact, maintain regulatory and security standards, and build long-term relationships that reflect the bank's values of integrity and local decision-making.

Responsibilities

• Provide high-quality customer service to personal and small business clients in a branch setting
• Open, maintain, and service deposit and basic business accounts
• Perform accurate teller transactions, cash handling, and daily balancing
• Educate customers on banking products, digital tools, and financial solutions
• Identify customer needs and refer mortgage, lending, and investment opportunities
• Meet or exceed individual and branch sales and service goals
• Ensure compliance with bank policies, regulatory requirements, and security procedures
• Support community-focused initiatives and represent the bank locally
• Collaborate with branch team members to improve processes and customer experience
• Maintain detailed and accurate customer and transaction records

Required Skills

• Cash handling
• Customer service
• Banking products knowledge
• Account opening and maintenance
• Sales and cross-selling
• Financial needs assessment
• Regulatory and compliance awareness
• Transaction processing systems
• Microsoft Office
• Written and verbal communication