Patient Access

Job Title

Registration & Scheduling Coordinator

Patient Access Opportunities Department

• Physician appointment scheduling / admission
• Full-service scheduling; pre-registration and registration
• Insurance verification
• Patient liability determination and communication
• Provide consumers such as clinical staff and patients with accurate, up-to-date information regarding products, services, and general procedures
• Schedule return appointments and/or other appointments as assigned
• Ensure accurate appointment, demographic, and insurance information is gathered to support clinical and financial needs, including changes to insurance or other patient information
• Provide support to physicians and consumers by coordinating their requests
• Solve routine and complex customer problems and instruct them on where to address specific questions
• Communicate regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met
• Always contribute a positive first impression to each patient and family care member that walks through the door

• High School Diploma or GED
• Minimum of six months of experience in customer service or a healthcare environment
• PC knowledge and interpersonal, verbal, and written communication skills
• Experience with Windows, Excel, and intranet/internet navigation tools, medical terminology, coding, and third-party reimbursement experience
• Ability to work in multiple systems for assigned tasks, management, and reporting
• Strong problem-solving and presentation skills
• High level of customer service skills
• Ability to prioritize and coordinate multiple tasks in a lively environment

• James Cancer Hospital / Brain & Spine Hospital
  -460 W 10th Ave / 300 W 10th Ave
• University Hospital - 410 W 10th Ave
• University Hospital at East & CarePoint East
  -1492
  
  E. Broad Street & 543 Taylor Avenue 2001 Polaris Parkway
• Mill Run
  -3651 Ridge Mill Drive, Hilliard
• Stefanie Spielman Comprehensive Breast Center
  -1145 Olentangy River Road Martha Morehouse - 2050 Kenny Road Shared Services
  -660 Ackerman Rd
• Ambulatory/ Family Med Locations (Worthington, Upper Arlington, Dublin, New Albany, Gahanna, Westerville, Lewis Center, West Campus)

Location:

Medical Center Tower (0870)

Position Type:
Regular

Scheduled

Hours:

40

Shift: Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section , Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly;

create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, holds them to equal standards and provides equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression. Each day, Buckeyes across the state and around the world make a lasting impact. The Ohio State University sets the stage for academic achievement and innovation.

It's where friendships are forged, tradition is brought to life and a better global community is built. Our mission is as clear today as it was 150 years ago: to illuminate a pathway to education, research and health care that creates vibrant futures. Faculty and staff build the incomparable Buckeye spirit through collaboration, a strong sense of community and an unwavering commitment to excellence.

Our strength comes from our ability to bring out the best in people and learn from Buckeyes of all backgrounds, passions and talents. Ohio State is a dynamic community where opportunity thrives and individuals transform themselves and their world. Positions are available in countless fields and specialties. Ohio State is a top-20 public university, and its Ohio State Wexner Medical Center is one of America’s leading academic health centers.

Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions. Become a Buckeye and contribute to an incredible legacy that serves to guide our future and shape a better tomorrow.