Cash - Spec, Customer Service Ops

Position: Cash Posting - Spec, Customer Service Ops
** Position Summary
** The
** Cash Posting Specialist
** Working closely with other Revenue Cycle (RCM) functions, the Cash Applications Specialist ensures timely and accurate reconciliation of cash receipts from payers, patients, and third-party partners. This position requires a strongmaintain clean financial records.timely reimbursement, clean claim follow-up, and audit readiness across our HME/DME lines of business.
** Payment Posting & Reconciliation
*** Accurately post insurance, patient, and third-party payments (ERA, EFT, check, credit card) into the billing system.
* Retrieve and post remittances from payer websites and lockbox files as needed.
* Perform daily reconciliation of cash logs, bank deposits, and billing system activity (3-way balancing).
* Ensure all payments, adjustments, and denials are posted and reconciled in a timely manner to support accurate A/R management and month-end close.
* Identify and resolve unapplied or misapplied payments, short pays, and over payments.
* Post refund checks issued by Accounting for confirmed credit balances.
** Denials & Discrepancy Resolution
*** Accurately post denial codes and descriptions to corresponding claims.
* Research and resolve discrepancies such as duplicate payments, recoupments, or payer underpayments.
* Escalate denial trends and unresolved issues to the appropriate RCM teams for follow-up or appeals.
** Compliance & Audit Support
*** Maintain adherence to payer-specific remittance rules and internal posting protocols, including those for Medicare, Medicaid, and commercial plans.
* Ensure audit readiness by maintaining clear, organized, and complete posting records.
** Reporting & Process Improvement
*** Monitor payment trends and identify patterns that may indicate posting errors, payer issues, or process gaps.
* Participate in continuous improvement initiatives to streamline cash application processes and reduce manual errors.
** Cross-Functional Collaboration
*** Partner with AR, Refunds, and Denials teams to ensure end-to-end account accuracy.
* Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
** Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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* is responsible for accurately posting payments, processing denials and adjustments, and performing daily cash reconciliation to ensure financial accuracy within the revenue cycle. This role plays a critical part in balancing daily deposits, resolving unapplied or misapplied payments, and supporting month-end close activities. attention to detail, familiarity with ERA/EOB formats, and the ability to navigate billing and bank systems to This is a key role in preserving the integrity of the organization’s financial operations—supporting Scan and store remittance documentation to the appropriate location within the billing system.

Support daily, weekly, and monthly reporting of cash posting metrics, unapplied balances, and reconciliation outcomes.
* Communicate proactively with team leads and supervisors regarding anomalies or posting delays.

Qualifications:

(1) At least 2 years of college coursework or experience(2) At least 2 years of experience in doing Revenue Cycle Management Cash Posting is required(3) Experience in using Contact Center phone system such as NICE and/or Genesys is an advantage

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.
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