Patient Access Team Lead

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* Employment Type:

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* Full time

** Shift:*
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* Description:

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* ** Position

Purpose:

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* + Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team.

Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

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Location:

Dublin - 4105 Emerald Pkwy, Dublin, OH 43016, open to assist other Mount Carmel Hospital as needed

+ (5) 8-hour shifts

+ Flexible start times; however, will predominately support mid-shift and night-shift operations

+ Some weekend requirements

+ On-call requirements

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* What You Will Do:

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** Work Focus:
** Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work. Plans & organizes workflows & prioritizes customers' needs. May lead a small team; serves as a mentor. Creates & maintain procedural standards & records as appropriate for role. Develops & maintains educational programs for the team members, including new employee orientation.

** Process Focus:
** Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality &safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Helps to identify opportunities, develop solutions & lead the team through resolution.
** Communication:
** Employs effective & respectful written, verbal & nonverbal communications;
Develops an environment of mutual confidence & trust through collaborative relationships;
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives;
Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.
** Environment:
** Performs work in a caring, collaborative & safe manner that complies with regulatory standards. Maintains a safe, functional & organized workspace environment. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.

Accountable for continuous role-based self-development & leadership growth. Supports the professional growth of team members. Self-monitors & initiates corrections & / or seeks assistance & / or guidance when needed. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

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* Minimum Qualifications:

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* + High school graduate or equivalent / GED

+ Minimum of three (3) years experience with competency in patient access, pre-service & / or registration experience.

+ Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire.

+ Previous Leadership Experience

+ Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity

+ Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

** Position Highlights and Benefits:*
* + Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.

+ Retirement savings account with employer match starting on day one.

+ Generous paid time off programs.

+ Employee recognition programs.

+ Tuition/professional development reimbursement starting on day one.

+ RN to BSN tuition 100% paid at Mount Carmel's College of Nursing.

+ Relocation assistance (geographic and position restrictions apply).

+ Employee Referral Rewards program.

+ Mount Carmel offers Daily Pay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday. You deserve to get paid every day!

+ Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

** Ministry/Facility Information:*
* Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary…