Aesthetic Patient Care Advisor; part time

Position: Aesthetic Patient Care Advisor (part time)

Location: Dublin-OH-Timeless (OH0601), OH

Job : 3719

# of Openings: 1

Aesthetic Patient Care Advisor

At DOCS Dermatology Group , we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we’ve been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

To provide a superior level of patient support, medical team support, marketing support, inquiry conversion and appointment booking efficiency. This role is for our Timeless Skin Solutions offices, focusing primarily in aesthetic medicine.

• Respond to all incoming communications including phone, email, text, and live chat in a timely manner and direct appropriately
• Schedule and modify appointments - Manage patient schedule with a strategic mindset for booking, cancellations, and waitlists
• Proactively adjust the schedule to maximize provider utilization and maintain patient satisfaction
• Credential the practice and medical providers
• Make treatment and product recommendations that are appropriate for the patient
• Maintain lead conversion goals for initial inquiry patients

• Record patient medical concerns and document and track medical escalations
• Remain up to date with system upgrades and adjustments

• Adhere to all HIPAA (Health Insurance Portability and Accountability) privacy rules
• Uphold strict confidentiality in dealing with sensitive information, including business practices and policies
• Participation in marketing events and initiatives
• All other duties as directed and assigned
• Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.

• Associate’s/Bachelor's Degree or 1-2 years of relevant experience
• Knowledge of Aesthetics terminology and concepts
• Effective communication, both orally and in writing
• Ability to work independently as well as collaboratively within a team environment
• Maintain strictest confidentiality
• Proficiency in Microsoft Office preferred

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status