Clinic Front Desk Float - OrthoNeuro

Responsibilities

Position Summary: Responsible for all check in and check out functions of medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification and medical records management.

Position Responsibilities/Standards:

General

• Attend department, clinic or company meetings as required
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
• Consistently work in a positive and cooperative manner with fellow staff members.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Attend required annual in-service programs.
• Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies supervisor.

Specific Duties

• Meet and greet patients promptly, in a professional and courteous manner. Check in the patients for the appointments using both Nextgen and Phreesia.
• Obtain patient information during office hours.
• Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients.
• Obtain copies of patients insurance cards, MCO identification cards.
• Verify patient insurance coverage is current and correct at each visit. Including verifying eligibility and insurance in-network.
• Collect co-pays, co-insurance and self-pay amounts at time of service.
• Be able to review the outstanding balances and explain to the patients the explanation of their balances.
• Prep charts based on physician requirements for the appointments. Including medical charts, lab results, follow up MRI reports, Intake medications, last office notes.
• Collect BWC and FMLA paperwork from the patients, collect the fees and ensure the paperwork gets to the right person based on physician.
• Review patient label and chart contents for completeness and accuracy.
• Accurately Scan insurance cards including front and back.
• Input patient information and register patient as needed.
• Schedule appointments (new, follow-up, reschedule) per physician protocol.
• Obtain referrals-check Carriers on line.
• May need to call for testing reports from outside vendors needed for the appointments.
• Schedule appointments to other specialists as needed.
• Handle all calls in a professional manner and direct to the proper individual.
• Communication with physicians and clinical support staff.
• All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.
• Make every effort to accommodate patient, according to physician protocol, when scheduling appointments.
• Reconcile all charts to kept appointments and return at the end of day to appropriate charge entry staff.
• Scanning documents.

Additional Duties

• Travel to other Beacon locations as necessary.
• Confirm and/or reschedule appointments when needed.
• Filing as needed – within 24 hours.
• Saturday rotation.

• Must have a high school diploma or equivalent.
• Must be friendly, courteous and have good communication skills when greeting patients.
• USD $17.50/Hr. USD $19.00/Hr.