Medical Assistant

Position Summary

The Medical Assistant (MA) is responsible for a wide range of administrative and clinical tasks to assist our clinical providers. The MA provides support in delivering excellent patient service, clinical support, and front‑office duties, and promotes health and wellness. The MA ensures the clinic runs efficiently by managing the flow of patient services, monitoring resources, and working collaboratively with clinic providers.

• Take manual vital signs, record in the electronic medical record, perform system reviews, and assist providers with diagnostic tests.
• Administer immunizations, injections, or oral medications as directed by a provider or standing order to all age groups.
• Assist providers with point‑of‑care testing and therapeutic measures.
• Observe and record patient reactions as necessary.
• Perform phlebotomy, prepare designated lab work and/or specimens as directed by a provider or standing order.
• Process laboratory, swab, and specimen samples.
• Engage in routine patient education and self‑management teaching under the direction of the provider.
• Track future patient care needs such as preventive exams, completion of diagnostics, and referrals.
• Outreach to patients and specialists to coordinate referrals, close care gaps, release records, and support overall care coordination.
• Coordinate care with disease‑management or case‑management programs as needed.

• Manage patient flow throughout the care center.
• Set up exam or procedure rooms appropriately based on patient visit needs.
• Handle multiple phone lines and email correspondence, providing excellent verbal and written communication, and attend front‑desk duties when needed.
• Perform inventory of clinic supplies and dispensary; order and restock as required.
• Serve as the external facing representative for the clinic: telephone, schedule appointments, and handle patient registration.
• May be required to travel to other sites for coverage or to attend off‑site events for the client.

• Accurately perform QA controls and complete QA documentation.
• Utilize principles of safety and infection control, including universal precautions.
• Maintain patient confidentiality and protect operations by keeping patient care information confidential in compliance with HIPAA regulations.
• Meet standards of medical‑record audit for documenting medical history according to policies and procedures.
• Participate in organizational quality‑improvement guidelines and pertinent government regulations, including OSHA and CLIA.

• Prepare for, attend, and participate in team meetings and huddles.
• Collaborate in developing team priorities, patient goals, and care plans.
• Participate in training, orientation, ongoing competency assessments, and continuous learning efforts.
• Work with the clinic team to meet client performance targets and metrics for clinic services.
• Must be able to work flexible hours with shifts.
• Perform other duties as assigned.

• Ability to correctly set up exam and procedure rooms using sterile/aseptic techniques and appropriate instruments or trays.
• Basic understanding of cleaning, sterilization, and autoclaving procedures.
• Basic ability to provide support during office‑based procedures.
• Basic understanding and ability to provide immunizations to all age groups.
• Previous experience documenting in an electronic medical record required.

• High School diploma or GED required.
• Licensed Medical Assistant certification at the time of hire where required (AAMA preferred).
• Phlebotomy certification within 90 days of hire where required.
• Graduate of an accredited medical‑assistant program.
• Minimum two years’ experience, preferred in primary/urgent care settings.

• Demonstrates an understanding of and commitment to The Vera Way by practicing mindfulness, continuous learning, a coach approach, innovation, adaptability, and resilience with all staff, clients, and patients.
• Proven customer‑service skills.
• Ability to problem‑solve and prioritize work assignments in a busy clinic environment.
• Team player with strong interpersonal skills and excellent verbal and written communication.
• Intermediate computer skills preferred.

• Documentation of Hepatitis B vaccination or proof of immunity.
• Documentation of a negative TB test in the last 90 days before the start date.
• CPR certification (BLS) pre‑hire and ongoing.
• Documentation of annual influenza and COVID‑19 vaccinations in compliance with company policy.

• Full range of motion, including handling and lifting patients; perform physical exams with medical instrumentation.
• Corrected vision, hearing, and speech within normal ranges.
• Manual and finger dexterity and eye‑hand coordination.
• Requires standing, walking, and sitting for extended periods.
• Occasionally lift and carry items up to 50 pounds.

$19.00 to $28.50