Patient Service Representative

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

• Hiring Classes:
  Next hiring classes scheduled for October 2026+
• Location:
  
  Onsite at our Dublin, OH campus, eligible for hybrid flexibility*
• Starting Pay:$19 per hour
• Schedule:
  
  Full time position, 40 hours/week, Monday – Friday, no weekends
• Available
  
  Shifts:
  
  10:00am- 7:00pm

As aPatient Service Representative, you will play a crucial role in helping members navigate their healthcare journey with confidence. You will be theirmainpoint of contact, assisting with questions about benefits, claims, and provider options while ensuring they receive the right care at the right time. Your ability to listen, problem-solve, and provide clear guidance will directly impact their healthcare experience. Through each interaction, you will not only resolve concerns but also empower members with knowledge to make informed decisions about their care.

Beyond answering questions, you will proactively identify potential cost-saving opportunities, advocate for necessary services, and collaborate with internal teams to streamline healthcare access. Whether it’s helping a member understand their medical bills, coordinating pharmacy needs, or removing barriers to care, your support will make ameaningfuldifference in their lives.

Learn more by watching the “What it means to Warrior with us” video,here!

• Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner.
• Show empathy and support to members during difficult healthcare situations.
• Provide clear guidance on healthcare plans, billing, and provider options.
• Advocate for members by coordinating with providers and insurers to remove barriers to care.
• Work collaboratively with internal teams to ensure accurate and seamless service.
• Meet performance goals while continuously learning and developing expertise in healthcare navigation.
• Allother duties as assigned.

• Education:
  
  High School Diploma  or General Education Development (GED) equivalent required; college coursework or degree is a plus!
• Customer-Focused Mindset:
  
  Passion for helping others and ensuring a positive experience for members.
• Problem-Solving
  
  Skills:
  
  Ability to think critically, use available resources, and adapt to evolving challenges.
• Strong Communication:
  
  Comfortable handling phone conversations and emails professionally and efficiently.
• Tech Savvy:
  
  Strong administrative/technical skills;
  Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Accountability & Dependability:
  
  A consistent, reliable presence with a commitment to meeting work schedule expectations anda commitment to working within Quantum Health’s policies, values and ethics, and protect the sensitive data entrusted to us.
• Growth-Oriented Attitude:
  
  Eagerness to learn, take on new challenges, and develop professionally within the healthcare industry.

• Ability to Make a Difference:
  
  As the first point of contact for our…