Lead Medical Assistant – Internal Medicine

• The Lead Medical Assistant (MA) will be instrumental in assisting management in the day to day operations of the clinic operation as it pertains to the medical support role and patient care.
• This position will demonstrate strong clinical skills and expertise of all relevant systems and processes.
• They will be expected to model, train, and promote high functioning clinical support staff from all experience levels.
• Successfully performs the responsibilities of a Senior Medical Assistant.
• Leads the day to day work and productivity of patient care staff.
• Advise and assist staff on problem solving patient/customer concerns; as well as address issues associated with clinic operations.
• Performs specialized medical procedures of a routine nature, as dictated by established clinical protocol.
• Serves as clinical preceptor to enhance training and improve any skill deficiency amongst staff.
• Aids management in a variety of areas such as but not limited to scheduling, daily work assignments, hiring, training, employee engagement, performance management, identifying areas for service or operational improvement, and reinforcing established expectations from management, and scheduling.

• 2 years Certification or 7 years of Medical Assistant Overall experience
• Internal Candidates Certification AND 2 years of tenure with OSUP, with one year being in a Senior role
• 2 Years of tenure with OSUP, with one year being in a Senior role AND A minimum of 7 years prior MA experience, may be inclusive of internal or external experience
• Prior experience working in a preceptor designation preferred.
• Current BLS Certification.
• Experience with EMR.
• Medical Assistant Certification.

Demonstrates strong clinical skills and expertise in medical support and patient care, with a focus on training and leading clinical support staff. Proficient in scheduling, performance management, and operational improvement within a clinic setting.

• Medical Assistant Certification
• BLS Certification
• EMR Experience
• Clinical Preceptor Experience
• Senior Medical Assistant Experience

• Problem Solving
• Staff Training
• Employee Engagement
• Performance Management

• Medical Assistant Certification
• BLS Certification

• Clinical Support
• Patient Care
• Clinic Operations
• Scheduling
• Operational Improvement