Front Office Manager

Location: On site / Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

The Mespil Hotel has an exciting opportunity for a Front Office Manager to join our dynamic Front Office team. This is a pivotal role requiring a highly motivated, proactive, and guest-focused individual. The successful candidate will ensure the smooth and efficient running of the front desk and overall guest experience.

• Manage the daily operations of the Front Office to ensure efficiency and excellence.
• Maintain high standards of customer satisfaction at all times.
• Prepare staff rosters and manage timesheets.
• Ensure clear and effective communication within the Front Office and across other departments.
• Maintain consistent presentation and quality standards across the department.
• Responsible for managing PM accounts, making sure that these are kept to a minimum at all times.
• Managing and overseeing that all accounting procedures are being adhered to.
• To ensure website and rooms inventory are consistently up to date by liaising with the Reservations department.
• To ensure room types are balanced.
• To work closely with reservations to ensure accurate rooms allocations and maximization of revenue.
• To liaise with Sales department in relation to corporate sales.
• IT Function, liaising with Opera/PFH in relation to any issues that arise within the hotel.
• To engage with any new IT/AI practices to assist the department.

• Manage, mentor, and lead the Front Office Team to deliver exceptional service.
• Coordinate and deliver ongoing training to enhance staff skills and service levels.
• To be responsible for all training within the department, SOP’s to be used, updated and signed off on a regular basis.
• To manage team performance reviews and development plans.
• Collaborate with the HR Manager to address and resolve team concerns.

• Deliver efficient, warm, and professional service to all guests.
• Uphold the Mespil Hotel’s core service standards and values.
• Respond to guest queries and complaints with empathy and professionalism.
• Foster a positive atmosphere for both guests and colleagues.

• Adhere to all health, safety, and environmental protocols in the hotel.
• Promptly report any hazards, incidents, accidents, or near misses.
• Promote safe working practices and ensure team compliance with safety standards.

• Participate in relevant training programmes to support personal and professional development.
• Serve on internal hotel committees as required.
• Attendance at bi-weekly Management and HOD’s meeting.
• Assist with duties across departments as needed.
• Contribute to the hotel's sustainability initiatives, including reducing waste, conserving energy, and minimising water usage.

• Previous experience in a management role in a similar hotel environment.
• Strong leadership and team management capabilities.
• Excellent interpersonal, customer service, and communication skills.
• Ability to manage guest complaints with professionalism and tact.
• Familiarity with health and safety legislation and hotel standards.
• Proficiency in Opera PMS is essential.
• High personal grooming and presentation standards.

• Flexibility is required, including availability to work evenings, weekends, and public holidays.
• Complimentary stays in our sister property.
• Employee recognition awards and social events.
• Additional days off based on length of service.
• Uniform provided.
• Bike to Work Scheme.
• Tax Saver Commuter Ticket Scheme.
• Refer-a-Friend Scheme.
• Employee Assistance Programme (EAP) – available to employees and their families.
• Pension Scheme after 1 year service.
• Health Insurance at reduced rates.
• Complimentary buffet-style meals (breakfast, lunch, dinner) in the staff canteen.
• Be part of a highly engaged and supportive team in a hotel recognised as an "Outstanding Employer" by Fáilte Ireland for 2023, 2024, 2025 and 2026.