Talent Acquisition Operations Manager

Talent Acquisition Operations Manager

Division:
Corporate – Human Resources Status:
Exempt

Location:

Dublin, OH;
Hybrid;
In office (T - Th);
Relocation not offered

Reports To:

Vice President, HR Operations Supervises:
Sr. Talent Acquisition Partners, Talent Acquisition Partners, Sr. Talent Acquisition Coordinator, Talent Acquisition Coordinators and Talent Acquisition Strategists

According to prescribed policies and procedures of the organization, including all applicable federal, state, local, and accreditation regulations, and under the general supervision of the Vice President of HR Operations, the Talent Acquisition Operations Manager provides strategic and operational leadership for the National Church Residences Talent Acquisition function.

The incumbent is responsible for developing and executing recruitment strategies that enable the organization to attract, engage, and hire top talent across the Healthcare, Housing, and Corporate divisions. This role leads a team of Talent Acquisition professionals, ensuring the delivery of exceptional candidate and hiring manager experiences while creating proactive talent pipelines that support current and future workforce needs.

The Talent Acquisition Operations Manager serves as the organization's subject matter expert for talent acquisition operations, recruiting analytics, sourcing strategy, employer branding, workforce planning, and recruitment process optimization. The position oversees end-to-end recruitment across the organization, collaborating with business leaders to forecast talent needs, support workforce planning, and execute effective hiring strategies to ensure the attraction and selection of top talent for critical business needs.

Additionally, this role is directly responsible for personally leading recruitment efforts for director and senior director-level corporate positions, as well as other key strategic and hard-to-fill roles, ensuring a high-quality candidate experience and successful hiring outcomes. Recruitment of Vice President-level and above positions remains the responsibility of the Vice President of HR Operations.

The position also manages key Talent Acquisition vendor relationships, evaluates and implements innovative sourcing and recruiting solutions, and leads pilot programs to enhance recruiting effectiveness, candidate experience, and operational efficiency. Furthermore, this role owns the development and maintenance of Talent Acquisition dashboards, recruiter scorecards, service level agreements (SLAs), key performance indicators (KPIs), and reporting that measure team performance, hiring outcomes, candidate experience, diversity outreach efforts, and overall recruiting effectiveness, using data-driven insights to continuously improve talent acquisition strategies and results.

• Talent Acquisition Leadership
• Full-Cycle Recruiting
• Recruiting Strategy & Workforce Planning
• Talent Pipeline Development & Innovative Sourcing Channels
• Talent Acquisition Operations & Process Improvement
• Analytics, Reporting & Performance Management
• Stakeholder Partnership

• Demonstrates and maintains a positive, professional, and customer-focused approach.
• Leads by example and fosters a collaborative, high-performance team environment.
• Exhibits exceptional judgment, initiative, problem-solving, and decision-making capabilities.
• Maintains confidentiality and discretion in handling sensitive information.
• Utilizes data and analytics to drive business decisions and continuous improvement.
• Promotes innovation and operational excellence throughout the Talent Acquisition function.
• Demonstrates behaviors consistent with the National Church Residences Mission, Vision, Values, and Code of Conduct.
• Performs other duties as assigned.

Education

• Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or related field required.
• Master's degree preferred.
• Professional certifications such as SHRM-CP, SHRM-SCP, PHR, SPHR, AIRS, CIR, or similar recruiting certifications preferred.

Experience

• Seven (7) or more years of progressive Talent Acquisition, Recruiting, Human Resources, or Workforce Planning experience required.
• Three (3) or more years of people leadership experience required.
• Experience leading enterprise or multi-site recruiting functions preferred.
• Experience recruiting corporate leadership and professional positions required.
• Demonstrated experience developing recruiting metrics, dashboards, scorecards, and workforce analytics required.
• Experience managing Applicant Tracking Systems (ATS), CRM platforms, and Human Capital Management (HCM) systems required;
  Workday preferred.
• Healthcare, senior living, affordable housing, or human services industry experience preferred.

Mental:
Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.

Skills

• Strong…