Implementation Project Manager

Brief Description

The Implementation Manager is responsible for planning, executing, and having full oversight of all key phases of the implementation of Insurance Intelligence products.

• Collaborate with customers, product, data analysts, developers, and other team members throughout the organization to understand and document business requirements that drive the design and development of quality data product solutions
• Effectively communicate requirements, expectations, and timelines to all teams to ensure successful product implementation
• Own and deliver results in a fast-paced environment where requirements can change rapidly with customer expectations
• Remove obstacles primarily through the provision of appropriate resources (people/dollars), guidance, and escalation when necessary
• Maintain consistent and concise internal communication across multiple teams
• Identify risks and issues that could impede or slow progress on implementation, notify key stakeholders when needed
• Ensure customer satisfaction through the full implementation process - your customers include internal stakeholders as well as external customers
• Contribute to the standardization of the implementation processes supporting the rapid growth of Insurance Intelligence
• Oversee successful transition post-implementation to the Production Support team

Your

Location:

These roles are fully remote, with the exception of onboarding and other optional in-office events.

• 3+ years project management or implementation management experience required.
• Experience working in commercial insurance is required.
• Ability to work in an Agile environment and execute on agile methodologies
• Worked in an environment that is API or Data-Centric where progress is measured analytically
• Drive to analyze and consume data to drive organizational decisions
• Experience leading teams where specific KPIs are understood to be a success - and experience tracking and communicating those KPIs - for example, “automation rate”
• Specific Experience with AI or ML products Experience with multiple project streams and coordinating teams of 5+
• Proven ability to effectively manage multiple tasks at various stages of completion
• Strong facilitation skills
• Excellent written and verbal communication skills.
• Organized, process-oriented, and resourceful
• Strong knowledge of tooling JIRA, Confluence, Slack, MS Word, Google Docs, MS Excel, and Google Sheets

• Must be able to sit/stand/walk for prolonged periods of time, (up to 8 hours per day) at a desk working on a computer.
• Must be able to use standard office equipment for extended periods of time, including but not limited to, a mouse, keyboard, phone and video conferencing.

Bold Penguin is the premier digital broker for commercial insurance. Their technology expands top-of-funnel demand and increases yield for enterprise partners. Through digital distribution, wholesale capabilities, and AI-driven insights, they transform the lifecycle of both simple and complex risks, from prospecting to placement.

• Medical, Dental, and Vision
• Flexible PTO Policy
• 401(k) with a company match
• Employee Assistance Program
• Parental Leave
• Disability and Life Benefits

Stay connected to the Glacier. We have great SLACK channels for work and play. We also like to video conference and hold all-hands "Waddles" regularly.

Penguin bling. Like swag themed after a certain Antarctic bird? Just. You. Wait.

Bold Penguin believes in inclusion. That’s why we’re proud to be an equal opportunity employer that considers all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. To learn more about our results-focused culture and employee-focused perks, read more on our careers page
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