Helpdesk Technician

Qualifications

• Trustworthiness
• Adaptability
• Bachelors degree from an accredited college or university
• Strong consideration will be given to candidates with a background in computer science, information technology, or related technical certifications
• Strong customer service skills and the ability to communicate technical concepts in a clear, understandable manner
• Ability to identify issues, solve problems, and manage multiple priorities with minimal supervision
• Commitment to quality and attention to detail
• Willingness to learn new technologies and adapt to evolving IT environments
• Valid driver s license

• In this role, you will provide remote and on-site technical support, troubleshooting hardware, software, and network issues in a fast-paced managed service provider (MSP) environment
• This position involves responding to service tickets, assisting users with IT-related concerns, and ensuring the smooth operation of IT infrastructures for multiple clients
• Serve as the first point of contact for support requests via phone, email, or ticketing system
• Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other IT hardware
• Troubleshoot and support Windows, macOS, and common business applications, including Microsoft 365
• Configure, deploy, and maintain workstations, servers, and networking equipment
• Assist with Active Directory management, user account setups, and password resets
• Monitor and maintain systems using remote management and monitoring (RMM) tools
• Escalate complex issues to higher-tier support when necessary
• Document troubleshooting steps and resolutions in the ticketing system
• Basic Power Shell skills
• Microsoft 365: including Azure, Azure AD, Intune, Autopilot, MFA, SAML, AD Connect, and Share Point
• Windows Server (2012, 2016, 2019, 2022), Windows 10 and later
• Forti Gate Firewalls
• HaloPSA, Ninja
  
  RMM are a plus

MSP Help Desk Technicians are key contacts for end-users and are expected to demonstrate the following in all interactions:

• Professionalism
• Ethical conduct
• Personal accountability

Because we support many businesses both big and small and, in several industries, all team members must have broad exposure to various platforms, applications, and infrastructure. They also must learn quickly and be good at working within a team. If this sounds like you, we would love to talk with you.

All positions at are full-time salaried + bonus positions, plus benefits including health, dental, life insurance, 401K with match, vacation, and personal days per year. We also offer education and certification reimbursement.

We believe in having a work-life balance and enjoying what we do.

Must be able to pass a pre-employment drug screen and background check.