Protective Services Analyst - Dublin

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

The Protective Services Analyst supports protective services operations through the administration of scam reporting, incident tracking, and risk monitoring processes. This role ensures incidents and scam reports are accurately documented, categorized, and escalated in accordance with established procedures and response standards. The analyst supports ongoing monitoring activities, reporting workflows, and documentation efforts while collaborating with internal stakeholders to maintain operational consistency.

• Audit scam reports submitted through internal tools to ensure accuracy, completeness, and proper classification (approximately 15 reports per week).
• Review submitted scam reports and follow up with internal teams to gather missing information when needed.
• Track and document scam activity, recurring patterns, and incident trends using established reporting methods.
• Maintain and improve scam tracking tools (form, SharePoint list, Power Automate flow), ensuring proper functionality and consistent use.
• Generate periodic updates or reports summarizing scam activity, trends, and outcomes.
• Coordinate the reporting of scams to appropriate law enforcement agencies and support the documentation required for reporting.
• Partner with internal stakeholders for urgent action or escalation. Collaborate with cross functional teams to improve the process over time.
• Communicate across stakeholder groups as incidents occur based on standards developed by the cross‑functional incident response working group.
• Monitor external news and alerts related to countries where the company operates or has employees.
• Identify and document events that may qualify as incidents (natural disasters, political unrest, safety threats, operational disruptions, etc.).
• Submit incident reports using internal documentation tools and ensure accurate categorization.
• Maintain the incident tracking system (“incident bucket”), ensuring all records are current, complete, and properly updated.
• Support periodic incident review meetings and contribute to continuous improvement of the incident response process.
• Communicate with internal stakeholders to support reporting, documentation, and escalation processes.
• Support established scam reporting and incident tracking processes by maintaining accurate documentation and following defined procedures.
• Identify process issues or inefficiencies and escalate improvement opportunities to leadership.
• Ensure documentation and SOPs remain current and accessible for internal stakeholders.
• Provide training or guidance to internal teams on proper reporting procedures as needed.

• Action Oriented:
  Supports timely operational execution.
• Collaborates:
  Works effectively with stakeholders.
• Resourcefulness:
  Handles routine issues independently.
• Instills Trust:
  Handles sensitive information professionally
• Strong analytical, organizational, and problem‑solving skills with the ability to identify incomplete or inconsistent information, analyze trends, distinguish meaningful insights from noise, and provide clear summaries or recommended actions.
• Effective written communication and interpersonal skills with the ability to document incidents, prepare reports, coordinate with cross‑functional stakeholders, and handle sensitive information with professionalism and confidentiality.
• Ability to work independently within established objectives while managing multiple priorities and remaining calm and structured during urgent or time‑sensitive situations.
• Proficiency with Microsoft 365 applications and workflow tools including Forms, SharePoint, Power Automate, Excel, and Teams.