Product Manager, FirstSearch

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At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation.

At OCLC, your ideas matter, whether you have two years of experience or 20. You'll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.

• We know the best ideas don't always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We’re committed to your success - both personally and professionally. Hybrid work environment:
  For many roles, three days a week on-site, with occasional additional days based on business needs.
• Free use of our on-site fitness center, gym sports, group exercise classes, and game room
• Onsite catering and cafeteria subsidized by OCLC
• Health and wellness events
• Work environments with individual and team spaces and the latest technology tools
• Paid parental leave and adoption assistance
• Tuition reimbursement and Public Service Loan Forgiveness eligibility
• Company-subsidized pricing on local tickets and memberships

Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact.

The Product Manager, First Search leads the development and delivery of AI-enabled discovery experiences, owning end-to-end researcher workflows within Discovery and Delivery Services. This role focuses on creating intuitive, high-quality search experiences that leverage natural language understanding, semantic search, and connected knowledge to help researchers easily express intent, explore relationships, and move seamlessly from discovery to access.

Partnering closely with cross-functional teams and stakeholders, the Product Manager translates researcher needs and market trends into product strategy, roadmaps, and innovative solutions aligned with evolving, AI-driven user expectations. This role drives execution of complex initiatives, ensures alignment with organizational strategy, and delivers value to member libraries through strong product leadership, user insight, and continuous collaboration.

• Oversees market analysis and develops the product strategy and business case statements for First Search and new researcher offerings
• Defines strategic product goals for First Search aligned to the researcher
• Defines discovery features to improve a researcher’s open, exploratory workflow
• Contributes to product roadmaps
• Collaborates on release plans with software development team
• Collaborates with Discovery Product team to ensure semantic features integrate with existing search results and next-gen discovery
• Collaborates with finance in the production of product budgets and forecasts
• Develops pricing strategies and product positioning plans that contribute to maximizing product profitability

• Provides leadership to cross-functional product work groups. Leads Product management meetings. Resolves conflicts and drives consensus.
• Facilitates collaboration and communication and secures commitment between Development and Product Management and other divisional work groups towards achievement of common goals.
• Develops and monitors progress on product roadmap

• Assists in the development of strategies for customer acquisition and retention; manages relationships with user groups.
• Collaborates with the marketing and sales team in the generation of compelling marketing and awareness plans/presentations.
• Understands how and when to commission market research to develop and maintain expertise in markets served, alternative services, new technology, and related standards.
• Can generate appropriate information for market sizes by sector/territory and…