Infrastructure Engineer

Infrastructure Engineer

Medical Mutual employees must submit their applications through MySource. This is a hybrid-remote role based out of the Dublin, OH office, with employees expected to work onsite on designated in-office days each week.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Infrastructure Engineer I

Job Summary:

Assists in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). Assists with implementation of new technologies to replace legacy systems and processes.

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day-to-day system maintenance and operations.
• Supports production as part of a 24x7 on-call rotation.
• Performs other duties as assigned.

Education and Experience:

Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience

• Exposure to CI/CD (Azure Dev Ops, Git Lab, Jenkins, etc.), Infrastructure as Code and other modern IT practices
• Exposure to containerization (Kubernetes, Docker, TKGI, etc.)

Technical Skills and Knowledge:
Intellectual curiosity, eagerness to learn and strong critical thinking. Ability to manage multiple tasks in a time-critical production environment.

Infrastructure Engineer II

Job Summary:

Assists in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). Assists with implementation of new technologies to replace legacy systems and processes.

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day-to-day maintenance and operations of Medical Mutual's systems.
• Supports production as part of a 24x7 on-call rotation.
• Utilizes automation to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems.
• Mentors junior engineers.
• Performs other duties as assigned.

Education and Experience:

Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience

• 2+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems
• Experience analyzing and troubleshooting systems

Professional Certification(s):
Exposure to CI/CD (Azure Dev Ops, Git Lab, Jenkins, etc.), Infrastructure as Code and other modern IT practices

• Exposure to automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.)
• Exposure to containerization (Kubernetes, Docker, TKGI, etc.)
• Technical certifications or equivalent knowledge/experience preferred but not required, in the following domains: VMWare/Virtualization, Converged Infrastructure, Cloud Computing (Azure, AWS), Programming/Scripting (Power Shell, Python, Go, etc.), Citrix, Security, etc.

Technical Skills and Knowledge:
Ability to drive systematic improvements and contribute at high levels with limited direction. Ability and willingness to communicate across functional areas to identify and solve problems, regardless of ownership. Ability to manage multiple tasks in a time-critical production environment. Ability to research and apply systems and security specifications for the next generation of hardware/software platforms. Ability to interpret and evaluate architectural system requirements.

Infrastructure Engineer III

Job Summary:

Plays a key role in many aspects of infrastructure engineering, including but not limited to: automation, capacity…