Voice AI Automation Engineer Job Dublin area,Ohio USA,IT/Tech

Senior Automation Engineer

Wendy's is looking for a senior automation engineer to automate Wendy's voice AI (Fresh AI). In this role, the Sr. Automation Engineer will be responsible to create automated test to validate Wendy's Fresh AI ensuring high-quality results that meet business goals.

Responsibilities:

Create and identify different test scenarios and conditions that's needs to be automated
Must have basic point-of-sale knowledge (preferably NCR Aloha)
An individual who has excellent written and oral communication skills
Capable of prioritizing and has the potential to multi-task work
Ability to troubleshoot and analyze different types of issues and automation failures
Meet timelines and minimize disruption to partner teams, proactively managing schedule and risks
Ability to adapt to changing procedures, environments, and tools in the QA space
Accelerate progress by driving timely decisions, clearing blockers, and escalating appropriately
Partner closely with the engineering teams to replicate and resolve issues
Ability to work independently as well in a team, seeking guidance as needed

Qualifications:

Bachelor's degree in computer science or related discipline, or combination of education and experience
Minimum of 8+ years of professional QA automation engineer experience
Experience with text-to-speech (TTS)/speech synthesis technology/tools
Hands on experience coding in Python, PHP, Java, C/C++ or equivalent language
Experience with OCR (optical character recognition) libraries, tools like Tesseract, OCRopus etc.
Experience working different voice AI tools like Murf AI, Eleven Lab etc.
Have a good understanding of ecommerce applications and architecture to assist in troubleshooting
Technical aptitude to understand system architecture and follow how the various components talk to one another
Must have basic knowledge and experience working with the Aloha software products or equivalent point of sale system
Monitor application logs to determine system behavior. Address all technical issues; facilitate the resolution and follow up with development and other cross-functional departments.