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IT Service Center Supervisor: Ops, Reporting & SLAs

Job in Dublin, Franklin County, Ohio, 43016, USA
Listing for: Healthcare Distributors Association
Full Time position
Listed on 2026-07-14
Job specializations:
  • IT/Tech
    IT Project Manager, Systems Administrator
Salary/Wage Range or Industry Benchmark: 67500 - 111710 USD Yearly USD 67500.00 111710.00 YEAR
Job Description & How to Apply Below

Cardinal Health is seeking an IT Service Center Supervisor to lead the team responsible for resolving customer technical problems and ensuring SLA performance. You will oversee IT Service Center Support, Reporting, Knowledge Engineering and Project Management.

Daily duties include monitoring call queues, forecasting staffing, producing operational metrics, guiding projects, and ensuring secure handling of confidential information while driving continuous improvement across the service center.

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