Microsoft 365 Enterprise Administrator

Job Description:

PURPOSEIn this Columbus, Ohio based hybrid role, you will serve as the enterprise technical owner of National Church Residences’ Microsoft 365 tenant, overseeing Exchange Online, SharePoint Online, One Drive, Teams, Entra  (Azure AD), Intune, and related services. This senior-level, individual contributor role is responsible for platform ownership, governance, security, and overall tenant health.

Acting as the primary internal authority for Microsoft 365, you work closely with IT Security, Application Services, data platform teams, and an external Managed Services Provider (MSP) to ensure a secure, compliant, and high-performing collaboration environment aligned to business and technology roadmaps.

ESSENTIAL FUNCTIONSOwn the configuration, monitoring, and optimization of all Microsoft 365 services including Exchange Online, SharePoint Online/One Drive, Teams, Entra  (Azure AD), and Intune Ensure platform health, availability, and performance through proactive monitoring, issue resolution, and coordination with Microsoft Support Manage Microsoft 365 licensing, service capacity planning, and feature enablement aligned to organizational needs

Administer identity and access management using Entra , including user lifecycle processes, role-based access, Conditional Access policies, and Multi-Factor Authentication Maintain secure hybrid identity integrations and auditable records for access, permissions, and changes

Implement and enforce Microsoft 365 security and compliance controls including DLP, email security, Conditional Access, Intune device compliance, and Purview capabilities

Partner with Information Security to align Microsoft 365 configurations with Zero Trust principles, CIS benchmarks, and regulatory requirements

Define and manage the operating model with the external MSP, ensuring clear ownership, ITIL-based change management, and effective Level 1/2 support

Serve as the primary escalation point and vendor liaison for Microsoft 365 issues, reviewing MSP performance, SLAs, and driving service improvements

Lead Microsoft 365 roadmap initiatives including Purview data governance, Microsoft Fabric alignment, Syntex, Copilot, and tenant-level feature rollouts

Support strategic initiatives such as intranet migration to SharePoint Online, ensuring strong information architecture, permissions, and user adoption

Drive operational excellence through automation (Power Shell), configuration optimization, documentation, and runbook development

Provide guidance, training, and knowledge transfer to internal IT teams and key business users on Microsoft 365 best practicesEXPECTATIONSDemonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.

Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.

With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.

Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

Performs other duties as assigned.

Education:

Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience

Experience:

5+ years of hands-on experience administering Microsoft 365 services at enterprise scale

Understanding of healthcare or…