Software Support Specialist

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Full Time Dublin, OH, US

5 days ago Requisition

The Software Support Specialist I is an entry‑level position within the Software Support Specialist team at VARGO®. This role is responsible for providing first‑line technical support for VARGO’s COFE® software and related hardware. The position requires a strong foundation in computer science or equivalent experience, excellent problem‑solving skills, and a customer‑focused mindset. The Software Support Specialist I works closely with experienced team members to resolve client issues and ensure the smooth operation of warehouse execution systems.

Reports To: Customer Support Manager

Department: Software Support

Travel Required: Approximate 10%

• Respond to client inquiries and provide technical support via phone, web, or email.
• Troubleshoot and resolve basic software and hardware issues related to COFE® and integrated systems.
• Use SQL to analyze data and resolve basic to moderate issues.
• Document common issues and resolutions to contribute to the internal knowledge base.
• Assist in maintaining troubleshooting guides and support documentation.
• Collaborate with team members to prioritize and resolve client issues efficiently.
• Participate in on‑site support for new implementations or major upgrades as needed.
• Continuously learn and expand knowledge of COFE® software and related technologies.
• Communicate clearly with customers, keeping them updated throughout the troubleshooting process.

Bachelor’s degree in Computer Science or a related technical degree with 1–3 years of experience, or 5 years of relevant experience in lieu of a degree.

Strong understanding of web technologies, database management (MySQL/MariaDB), and email systems (SMTP/IMAP).

Experience with SQL queries, Linux command line, and scripting languages such as Python, PHP, or Perl.

Exposure to enterprise‑level technical support (not PC helpdesk).

Experience with on‑site customer support.

Experience in the warehousing or logistics industry.

Ability to perform basic IP network diagnostics.

• Writing and reading SQL queries.
• Writing or reading scripting languages (Python, PHP, Perl, etc.).
• Excellent written and verbal communication skills.
• Strong problem‑solving skills and attention to detail.
• Ability to work collaboratively in a team environment and interact professionally with clients.

• Hear, read, comprehend, write, and communicate.
• Continuously sit, type, and perform repetitive wrist motion.
• Occasionally stand, walk, bend, squat/kneel, twist/turn, or reach.
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities.

VARGO is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at VARGO are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VARGO will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

• Competitive benefits:
  Medical, Dental, Vision, Disability and Life Insurance