Senior Implementation Project Manager

Overview

This is a high-volume project focused role. An integral position with our Customer Operations division, the Senior Implementation Project Manager helps libraries achieve success with OCLC’s products and services. The position works directly with library staff (virtually and onsite) to help partners adopt new workflows and successfully deploy innovative technology.

• Leads and manages technology projects from initiation through completion – all phases and deliverables.

• Conducts virtual and onsite workflow analysis with libraries to propose and present operational practices, recommend service options, and assist libraries to make decisions regarding the migration of data and integrations of new software and tools into their workflows.

• Reviews, revises, and builds technology implementation programs, as assigned and/or proposed.

• Coordinates with Order Services, Training, Documentation, and Support teams to ensure that a library smoothly transitions from sales to implementation and implementation to ongoing support.

• Collects, analyzes, and reports library satisfaction data related to implementation programs.

• Tracks, monitors, manages, and reports on planned and in-progress projects for which they are assigned.

• Apply new technology to improve efficiency and expand capabilities.

• Design, develop, deploy, deliver, and refine implementation programs for libraries.

• Own assigned projects from initiation to completion.

• Configure service options and manage migrations of library data.

• Provide consultative services to OCLC member libraries, including workflow analysis and recommendations.

• Travel to OCLC member libraries to provide onsite consultative services, including workflow analysis and recommendations.

• Master of Library Science Degree (MLIS)

• Experience managing projects and programs with successful outcomes. Demonstrating flexibility, adaptability, resiliency, and tenacity.

• Experience working collaboratively with colleagues and peers.

• Superior communication skills.

• Ability to be proactive and to think critically to solve problems.

• Bilingual (Spanish)

• Experience managing technical applications and protocols, including but not limited to ILS, EZproxy, hosted and non-hosted applications, user authentication, MySQL, CSS, SIP/SIP2, APIs...

• Comfortable applying new technologies to daily work to drive efficiencies.

Normal office environment.

The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.