Service Desk Technician

Your Opportunity

Service Desk Technician

Dublin, OH (On-Site)

Shift: Tuesday - Saturday, 10am-7pm EST

The Service Desk Technician is responsible for providing first level support for PCs, other equipment, software/applications, and network connectivity while providing a high level of customer service and first call resolution.

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity,  protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• PTO that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!

* Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

• Utilize the company’s issue tracking system to document customer contacts, issues, and requests.
• Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.
• Act as central point of contact between the customer and IT.
• Adhere to workflow and service level expectations between teams to resolve issues in a timely manner.
• Utilize IT knowledgebase as a part of troubleshooting and researching customer issues and share knowledge with customers and colleagues.
• May participate in release/regression testing of proprietary applications.
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.
• This is a full-time role that requires in-person attendance.

• Associate’s degree or equivalent experience.
• Minimum of one year of related work experience in a customer service environment required.
• Microsoft Certified Professional, Network + and/or A+ Certification preferred.
• Good understanding of common desktop operating systems, software, and hardware products such as Windows 10/11, Outlook, Edge/Chrome, Office 365, Dell PCs/laptops, and network printers required.
• Good understanding of Active Directory and experience performing basic functions such as permissions and password changes required.
• Experience performing basic network troubleshooting in an enterprise.
• Experience with Citrix and Citrix Management Console is a plus.
• Basic understanding of Exchange is a plus.
• Must be team oriented and have good customer service/communication skills.
• Ability to adjust to changing priorities, circumstances and direction required.

The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick‑and‑mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get…