Infrastructure Engineer

Infrastructure Engineer

This is a hybrid-remote role based out of the Dublin, OH office, with employees expected to work onsite on designated in-office days each week.

Plays a key role in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). He/she will also assist with design and implementation of new technologies to replace legacy systems and processes.

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day-to-day maintenance and operations of Medical Mutual's systems.
• Supports production as part of a 24x7 on-call rotation.
• Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention.
• Maintains and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems.
• Mentors junior engineers.
• Performs other duties as assigned.

Education and Experience:

• Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience
• 4+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems
• Experience developing and implementing software oriented towards systems or network automation
• Experience analyzing and troubleshooting systems

Professional Certification(s):

• CI/CD (Azure Dev Ops, Git Lab, Jenkins, etc.), Infrastructure as Code and other modern IT practices
• Automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.)
• Containerization (Kubernetes, Docker, TKGI, etc.)
• VMWare/Virtualization, Converged Infrastructure, Cloud Computing (Azure, AWS), Programming/Scripting (Power Shell, Python, Go, etc.), Citrix, Security, etc.

Technical Skills and Knowledge:

• Familiarity with Dev Ops and SRE practices
• Ability to drive systematic improvements and contribute at high levels with limited direction.
• Ability and willingness to communicate across functional areas to identify and solve problems, regardless of ownership.
• Ability to manage multiple tasks in a time-critical production environment.
• Ability to research and apply systems and security specifications for the next generation of hardware/software platforms.
• Ability to design, test and document the use of new features and procedures to improve server systems and security operations.
• Ability to gather, interpret, document and evaluate architectural system requirements.