Project Manager - Restaurant Services

Overview

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!

They will lead cross-functional RSC and field operations team members in developing, communicating, monitoring and executing tactical plans for successful implementation of new products, systems, tools, processes and procedures into the restaurants. They also drive proactive improvements in employee and customer experiences that positively impact restaurant margins through an innovative mindset.

This role reports directly to a Director in Restaurant Operations Services and is a development role that could serve as bench for other expanded roles in field operations or other functions.
This person must be located in Dublin, OH or willing to relocate.

• Manages and supports multiple projects through all phases, starting with discovery/innovation concept, and all the way through implementation/evaluation. Maintains product ownership as assigned post implementation. Leads and/or supports cross-functional RSC team members to ensure successful testing, implementation and integration of new operating systems, processes, and tools into the system.
• Leads assessments, market visits, hands-on training sessions, and operational round-tablediscussions to ensure operational procedures are effective, efficient, and clearly defined for testing and/or national implementation.
• Develops and maintains quality deliverables, including detailed project plans, status reports, and steering committee updates. Supports implementation planning and communication strategies with both corporate and field stakeholders. Responsibilities include developing training materials, operating guides and hot sheets in partnership with cross-functional partners. This should also include a plan and strategy to drive system adoption.
• Completes all calendar management activities and executes all required weekly/monthly communication, while supervising and facilitating the development and execution of system conference calls and webinar meetings. Provides timely and appropriate updates to departmental leadership regarding project tasks, issues, milestones, and overall timing.
• Provides ongoing support to the franchise community, company field leadership and field operations on inquiries and opportunities for existing or new project processes and procedures.

Expected Work Location (In Office):
It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or at other location(s) asdesignatedby the Company. Youare required towork in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite

• Bachelors Degree (Business, restaurant/hospitality management, or a related field) is preferred.
• Project management experience & proficiency in leading cross-functional teams through all phases of a project is required.

• Strong understanding of software development, system integrations, IT infrastructure and technology solutions.
• Ability to communicate effectively with technical teams while maintaining a business and operational perspective.

• 2+ years of restaurant operations experience including multi-level restaurant supervision is required.
• Strong business acumen, business maturity, organizing & planning, influence, visioning, constructive conflict skills, and experience with talent development.
• Proven…